Account Manager

We're seeking a seasoned Account Manager to be the face of Brilliant for our clients! Brilliant cultivates the best corporate gifting experiences for global brands through personal white-glove service, fantastic gift selections / retail genius, and thoughtful, user-friendly software. 

We're looking for someone with a strategic sparkle and passion for steering clients toward triumph! This role involves teaming with clients to create positive experiences and drive revenue growth. If you're a great communicator and a pro at retaining and nurturing client connections, step right up! And, hey, get ready for a wild ride - this role requires light travel with clients across multiple time zones. 

Responsibilities:

• Develop, execute, and continually evolve thoughtful account strategies to ensure clients receive and perceive maximum value from working with Brilliant.
• Oversee client accounts as the primary strategic point of contact, ensuring exceptional service delivery and continuous value addition to client projects, helping ensure account retention. 
• Manage sales targets, engaging with prominent global clients to foster growth opportunities for Brilliant.
• Systematically build (and/or facilitate) productive relationships at all levels within the client organization. 
• A quick study, you’re an expert in our tech stack, including our proprietary software, Vitally, Notion, and more. 
• Cultivate trust and rapport with clients, serving as a dependable advisor.
• Proactively identify and capitalize on upselling opportunities throughout the customer journey to drive business expansion.
• Be a true expert in, and masterful communicator of, the Brilliant value prop and ecosystem.
• Represent and advocate for the client cross-functionally within Brilliant.

About you:

• Minimum of 2 years experience in enterprise sales and relationship management.
• Bachelor's degree or equivalent in a related field.
• Background in technology, design, or marketing industries is preferred.
• Strong communication skills, both written and verbal, with a penchant for detail and confidence in expression.
• Proven ability to juggle multiple projects simultaneously while maintaining quality and efficiency.
• Collaborative mindset, adept at fostering cross-functional solutions.
• A true team player, willing and able to serve beyond your immediate responsibilities in support of your client.
• Strategic thinking capabilities, capable of envisioning long-term success for clients and the company.
• Self-motivated and comfortable working independently. 
• Expertise in building relationships and growing client accounts.
• Curiosity, empathy, and strong business acumen. 
• Versatile communication skills, strong presentation skills, and the ability to intuitively adapt communication styles and channels to suit the context.
• Exposure to corporate gifting, promotional products, employee experience SaaS tools, or RevOps SaaS tools (as buyer or seller). 
• Experience in mid-market / enterprise sales or account management.

Compensation

65 - 85k with 20% incentive based compensation (or more for exceeding targets)