Account Manager

Purpose/Job Function:

The Account Managers play a critical role in ensuring clients receive excellent service by supporting operations and sales. The role will work with several internal teams and carriers, to provide valuable solutions and exceed client expectations. In addition, this role is responsible to uphold our core values: Ethics, Engagement, and Excellence.

Essential Functions:

• Exceed customer expectations daily by creatively solving problems, offering valuable insight, and proactively managing transportation needs
• Develop relationships with clients that focus on customer service, execution and value creation
• Ensure client satisfaction through an understanding and application of AFS products and services
• Engage with clients via phone and email to offer valuable industry updates and news
• Support Sales by gathering data and supporting documentation to create business reviews and reports
• Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions
• Provide LTL support and resolve service issues as needed, many times reaching out to carriers directly
• Work with FAP and carriers for client invoicing and payment resolution
• Troubleshoot technical issues on behalf of clients and work with IT to provide resolution
• Document client communication and interactions via Salesforce Acting as a single point of contact for phone calls, emails, chat and tickets from end users regarding IT issues and queries

Qualification/Requirements:

• Strong communication skills both verbally and written with the ability to present information to a small group
• Passion for customer service with a proven track record of building strong client relationships
• Detail oriented with the ability to gather, organize, and analyze data
• Enthusiastic, confident, and results oriented
• Self-motivated yet able to work in a team environment
• Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel

Education/Experience:

• Minimum of two years of account management or customer service experience
• Bachelor's degree required or 2-3 years of relevant experience in lieu of degree
• Preference given to those with experience or studies in transportation/logistics

AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.

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