Account Manager

About Energy CX:

Energy CX is the fastest-growing energy broker in the US, distinguished by our focus on helping businesses slash their energy expenses. What sets us apart is our suite of solutions, advanced analytics, and dedicated service, all aimed at delivering lower energy costs. 

Why Energy CX? 

• Recession proof industry 
• Competitive salary 
• Entrepreneurial and ambitious culture with a great team oriented environment 

 Title: Account Manager, Customer Success

Energy CX is rapidly growing its customer success team and is looking for professionals with a proven track record of success. 

About this Job

We are looking for customer-facing individuals who will be responsible for renewing our existing customers and strengthening the relationship. Given that this is a growing team we are looking for an individual who is comfortable in a dynamic environment.

The person for this job is a relationship builder and excellent communicator. Energy CX believes in obsessing over the customer experience. We are looking for people who understand the importance of this innately, and get excited about making customers happy. 

Objectives of this Role

• Renew customer accounts (Increase net revenue, minimize churn) 
• Provide customer deliverables to enhance informed decision making (Minimize turnaround times) 
• Entertain clients through in-person events (Dinners, sporting events, etc.)

To be successful in this role you are: 

• Eager to learn about a complex industry and new customer base (prior experience in the industry is a plus)
• Self-motivated, open to feedback and exceeds expectations
• Highly resourceful and ability to multitask 
• Adaptable and open to change

Daily and Monthly Responsibilities

• Constant communication with customers 
• Fulfill all client deliverables 
• Being an energy expert to help advise clients accordingly 
• Renew accounts 

Skills & Qualifications 

• 2+ years of professional customer success experience (salary depends on experience)
• Proven track record of success in their previous role 
• Customer-centric mindset: prioritize customers, be proactive 
• Communication skills: build relationships, listen actively, show empathy 

ECX Benefits

PTO

• 15 days but highly flexible
• All major holidays

Insurance 

• Health - We cover 50% of your monthly premium cost
• Dental - We cover 50% of your monthly premium cost 
• Vision - We cover 50% of your monthly premium cost
• Basic Term Life & AD&D insurance policy- We cover 100%

401(K)

• Employer match 20% of total contribution up to 5% of salary 

Additional 

• 5 work from home days quarterly  
• Work from home Friday (in addition to the 5)
• Wednesday catered lunches 
• Frequent company events 

Energy CX Company Culture

Our culture is not for everyone. 

We believe in our team's personal growth. Everyone is provided with the resources to invest in themselves and realize their full potential. At Energy CX, we challenge one another to tackle complex challenges, work hard, innovate, and grow. 

We have a shared and unique set of values

Customer Obsession - Deep Desire to Delight the Customer 

Continuous Growth - Fail Forward

High Standards - Raise The Bar

Bias for Action - Don’t Talk, Do

Radical Honesty - Share Your Thoughts

Effective Communication - Be Clear & Concise 

Prioritization - Do What’s Important, Not Urgent 

Long-Term Thinking - Eat Your Vegetables 

Resourcefulness - Be Independent

Discipline - Be Consistent

Focus - Dive Deep 

Pursuit of Fulfillment - Be Your Best

Our culture rewards personal growth and performance. Therefore, we are seeking exceptional individuals to join our incredible culture.