Account Manager

Choco · Chicago IL

Company

Choco

Location

Chicago IL

Type

Full Time

Job Description

To solve one of our generation's largest problems, we need the world’s best talent.

Our vision is to enable a sustainable food system. Our technology is already enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently. Yet, this is a drop into the ocean. We just started. Our goal to connect the global food system is extremely ambitious and complex. A problem of this magnitude and complexity requires a massive scale and only the best people will be able to solve it. We are gathering the best people globally together in order to succeed in our mission. Are you in?

For us, it is always team-first.  Teams in which everyone subordinates their individual success to the team's success will win against teams that don't. Can you put your ego aside?

We are looking for the hungry underdogs that will rather fail than not try. We look for humility because it makes us learn faster. And we look for people who understand that hard work is necessary and that shortcuts don’t exist. We are playing the long game and want to build a truly generational company.

Our mission requires us to be fast. We believe that urgency is a mindset. We look for people who act with speed in everything they do, yet never lose sight of the bigger picture.

Fun plays an important role. We want to succeed and celebrate when we do. It is important to us that our people form real bonds in and outside of work.

We have no small plans, we are assembling a championship team, with people that take real ownership of our company’s long-term success. If you feel this is for you, then deep inside you, you might be already one of us.

See what we’ve been up to: bit.ly/3BX0kYj

Meet Your Team

You will be reporting to our Manager of Account Management, and supported by a team of AMs across the country. The key objective of this role is to build relationships with restaurants to enable their adoption of Choco and become a key part of their day-to-day operations. This position will be responsible for onboarding accounts into new product offerings and growing usage. You will work directly with owners and chefs to improve their experience on the app, and work cross functionally with the sales, marketing, and product team to contribute to Choco’s growth.

As a culture-first company, we believe in the power of in-person collaboration. We look forward to working with you from our office in Chicago on a hybrid model.

What You'll Do

  • Autonomously manage a portfolio of restaurant accounts and drive adoption of Choco to prevent churn and maximize usage of app at each location
  • Build trusted relationships and develop a strong network of restaurant decision makers by communicating with current users of the Choco platform 
  • Analyze trends in user behavior to prioritize actions and make data based decisions to find the best way to achieve your personal and team KPIs
  • Act as the voice of our users internally, while working cross functionally with Sales, Operations, Vendor Management, and Product to be able to provide strategic input

What we’re looking for

  • 2+ years of quota-carrying Account Management, Customer Success, Sales or relevant experience, with a proven track record of success 
  • Proactively create high-touch relationships with users, both in-person and over the phone
  • Experience with long-term account retention and upselling
  • Ability to balance multiple priorities and make trade offs, leveraging CRMs to make decisions 
  • Maintain a baseline understanding of new features, product offerings, and app enhancements to drive deeper adoption and provide support to users
  • Strong interpersonal skills and ability to influence stakeholders, and strike the balance between sales and relationship management
  • Experience with Salesforce (Or other CRM), Google Workspace (Gmail Docs, Sheets, etc.)

About Choco

Choco was founded in Berlin in 2018 and has since expanded to a team of over 400 committed Chocorians working from Choco offices in the US, France, Belgium, Germany, Austria, the UK, and Spain. Our ordering app is used by over 15K buyers and over 10K suppliers around the globe - processing hundreds of thousands of tons of food every month.

We raised over $280mn from some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital. We are the first unicorn to reduce food waste.

We’re working alongside those who built companies like Google, Facebook, Amazon, Uber, Rocket Internet, and more.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

Apply Now

Date Posted

12/27/2022

Views

6

Back to Job Listings Add To Job List Company Profile View Company Reviews
Positive
Subjectivity Score: 0.9

Similar Jobs

Account Manager (Advertising Sales Team) - Chicago - CafeMedia

Views in the last 30 days - 6

This is an excellent opportunity to get broad experience in all aspects of digital media The position is based in Chicago IL and requires excellent co...

View Details

Site Operations Manager - Tempus

Views in the last 30 days - 12

The company is looking for a Site Operations Manager to lead the development of their research site operations team The team will be responsible for c...

View Details

AVP, Internal Audit - CNA

Views in the last 30 days - 11

The job description is for an Assistant Vice President Internal Audit position at CNA The role involves leading a team to provide risk management gove...

View Details

Software Product Consultant - CSC Corptax

Views in the last 30 days - 10

The job description is for a fulltime consultant to join the Corptax Professional Services Team The consultant will provide implementation and best pr...

View Details

Sr. Software Engineer - OEMS Team - Enfusion

Views in the last 30 days - 8

Enfusion is a pioneer in developing innovative cloud investment management software analytics and managed services They help fund managers streamline ...

View Details

IT Service Delivery Specialist - Green Thumb

Views in the last 30 days - 6

The job posting is for a Service Delivery Specialist who will provide technical support to GTI staff The successful candidate must be a highly motivat...

View Details