Account Manager

What You Will Do:

• Main point of contact for all client day-to-day communication and oversight; owns overall client satisfaction and proactively identifies opportunities and works with Account Director to optimize, retain and up-sell business
• Ability to effectively communicate in team-oriented environment; function as liaison between multiple departments
• Properly manage time and deadlines while balancing multiple projects/priorities internally and externally
• Technical guru with proficient knowledge of 3rd party vendors; ability to troubleshoot tracking issues and recommend best practices
• Project manage campaign execution to ensure all campaign requirements are met; measure campaign progress and communicate effectively both internally and externally
• Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed.
• Responsible for general training and oversight to ensure all campaign tasks are done correctly and efficiently
• Act as escalation point for direct reports for all campaign set up needs, feasibility checks and general support
• Generate and analyze detailed campaign reporting; provides detailed insights and analysis for client and suggests optimization strategies for increased performance
• Lead all campaign related communication, including kick off calls, weekly status calls, troubleshooting discussions and in-person client presentations
• Support Product team with user feedback and insights related to new releases of our tools and products

What You Will Need:

• 2-5 years of experience in online advertising space in an account management role; agency or publisher experience desired
• Strong knowledge of digital video space: media planning, creative, and publisher trafficking
• Knowledge of industry specific terms related to digital media and in particular, video (ie VAST, VPAID, verification, Viewability)
• Selling experience specifically in upselling of clients on products and services a plus
• Experienced in compiling, documenting and communicating client requirements to internal stakeholders (in production, or creative services, or operations)
• Must have experience managing and executing digital campaigns as main client point of contact; video experience desired
• Future-minded individual with a strong desire to contribute to an emerging leader in the online media space
• Thrives in a dynamic, fast-paced, high-growth work environment
• Strong working knowledge of entire Microsoft Office suite
• Bachelor's degree
• This is a hybrid position in our New York City office and with an in office presence 2 days a week. 

What We Offer:

• High visibility role with a tremendous amount of growth potential
• Competitive compensation package for qualifying employees, which includes: health, dental, and vision insurance. Life insurance, PTO + Sick Days, 401K + match, a volunteer program, paid parental leave and stock options.
• Personal & Professional Developmental Resources, including: job shadowing and mentorship programs; employee led DEI committees, access to LinkedIn Learning, and more.
• Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.
• The base pay range for this position is $80,000 - $100,000 per year. The determination of what a specific employee in this job classification is paid and titled depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
• This position is eligible for quarterly bonuses based on specified benchmarks, in accordance with all applicable bonus terms and conditions
• This information is provided per New York City’s salary disclosure law.