Account Manager, Agency

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, and Top 100 Fastest-Growing Products.

Account Manager, Agency

Our Agency Development team is searching for an Account Manager to join the team. In this role, you will be a strategic partner to our agency customers and our Customer Success team to build deep relationships and drive ARR. This person will own, drive and lead customer growth and contract renewals for CreatorIQ by ensuring retention of valued customers and long-term revenue growth. A successful candidate is a strong leader, dynamic communicator, able to juggle multiple projects simultaneously and have exceptional client focused mindset. 

What you'll do

• Manage a portfolio of clients by owning the client relationship, overseeing account performance and outcomes, and delivering against internal and external growth goals.
• Negotiate growth opportunities and value-driven renewals and contract changes with a high level of professionalism when interacting with our customers and partners
• Collaborate internally with teams to coordinate successful outcomes for the customer
• Use creative problem solving skills to balance customer needs and business outcomes
• Verify existing contracts, data integrity of new quotes, review terms and conditions, and ensure all documentation is aligned with company guidelines and policies
• Provide outstanding service by proactively communicating with clients via email, calls, and meetings.
• Establish credibility with both client executives and practitioners to serve as a trusted consultant to optimize their investment by understanding business drivers, identifying opportunities for growth, managing risks, and creating short, medium, and long-term plans for sustainable business growth.
• Forecast accurately
• Achieve or exceed quarterly and annual sales & retention targets

Who you are and what you’ll need for this position:

• 3+ years of relevant work experience in client facing roles; Customer Success, Account Management, or Sales. Experience in software/SaaS environment is preferred
• You thrive in a complex stakeholder management environment and are comfortable juggling multiple workstreams 
• Agency experience
• A savvy and tactful communicator, with experience managing complex business relationships; you intuitively find the right tone and feel comfortable working with people from a wide range of backgrounds.
• Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

What will you get from us:

We believe in a hybrid first work environment. You can work from home, the office, or one of many co-working locations. However, we look forward to bringing people together several times a year in person, so some travel may be required.

• Focus Fridays, part of work/life harmony: Focus Fridays are work days first, but generally meeting free time so you can focus on work.  Of course, if something is urgent, like if a client needs to meet, we take the call. But feeling caught up?  This is also a day when we want to be flexible for you to do personal things.
  Some departments need coverage and will adjust for another day.
• Whole Health Package: medical, dental, vision, life, disability insurance and we offer supplemental health benefits for our global team members in countries with national health care systems.
• Savings: a 401K (USA) plan to help you save for your future.
• Work From Home Stipend: to assist you in setting up a home office that works for you.
• People: work with talented, collaborative, and friendly people who love what they do.
• Development: utilize our learning platform to get the training and tools you’ll need to become successful from your first day.  And take advantage of our professional development stipend.
• Fun: From surprise meal stipends, year round social events and weekly interactive town hall meetings, we know how to enjoy the time we spend at work.

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems.  CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, New York, London, and Ukraine.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. Join us to celebrate differences, innovate together, and create a better future for all.

This is your role! Claim your interview spot by applying now!

Salary: $98,000 + commission