Account Manager, Axios HQ

1 Big Thing: Axios HQ is a software platform that helps organizations communicate more effectively by bringing years of newsroom research to remote team's fingertips so they can create smart updates that distill essential information in half the time — increasing transparency, boosting engagement, and building trust. Learn more about Axios HQ:

• Read customer reviews on G2
• Visit AxiosHQ.com
• Watch our launch event

Go Deeper: In this role, you will make an impact to Axios through the following responsibilities:

• Provide continual training and user adoption support across client lifecycle
• Collaborate closely with sales team to ensure a smooth handoff when new clients purchase the Axios HQ product 
• Set an exceptionally high standard for customer service as we bring new clients onto Axios HQ-- this can include activities such as responding to client challenges/problems, proactively scheduling regular check ins, providing timely feedback to the product and engineering team for feature requests and bug reports, etc.
• Successfully renew and upsell existing clients and consistently perform against individual and team quantitative and qualitative KPIs
• Help establish effective processes and organizational systems as one of the first account management team members following our public launch of Axios HQ

The Details: Ideal candidates will embody an entrepreneurial spirit and passion for Axios’ mission and have the following skills:

• 3+ years of account management and/or client success experience for a company that provides technology and services solutions to a wide array of clients 
• Proven track record hitting and exceeding renewal and upsell quotas 
• Exceptionally collaborative with an eagerness to work hard to advance the success of a new product and contribute to new processes and infrastructure
• Growth mindset with a constant desire to receive feedback, learn and grow 
• Strong commercial skills, with experience navigating thoughtful, consultative conversations to successfully execute renewals and upsells 
• Comfort with a fast-paced environment where things are growing and changing at lightning speed

Don’t forget:

• Competitive salary
• Health insurance (100% paid for individuals, 75% for families)
• Primary caregiver 12-week paid leave
• 401K
• Generous vacation policy, plus company holidays
• Company equity
• Commuter and cell phone benefit
• A commitment to an open, inclusive, and diverse work culture
• Annual learning and development stipend

Additional pandemic-related benefits:

• One mental health day per quarter
• $100 monthly work-from-home stipend
• Tele-mental health services 
• OneMedical membership, including tele-health services 
• Increased work flexibility for parents and caretakers 
• Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies 
• Virtual company-sponsored social events

Equal Opportunity Employer Statement

Axios is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios makes hiring decisions based solely on qualifications, merit, and business needs at the time.