Account Manager (B2B)

Are you a people-oriented professional with a knack for building and maintaining strong client relationships? At Sanction Scanner -3x Deloitte Fast 50 Winner-, we’re transforming how businesses prevent financial crime, and we’re looking for a B2B Account Manager who can support our clients and help them succeed with our innovative solutions. If you’re driven by customer satisfaction, thrive in a collaborative environment, and want to be part of a mission-driven team, this role could be the perfect fit!

🌟 Why You'll Love Working with Us

• Impactful Work: Help our clients enhance financial security and combat financial crime on a global scale.
• Innovative SaaS Solutions: Work with cutting-edge AI and machine learning technology in the RegTech space.
• Growth-Focused Environment: Access professional development resources to keep your skills sharp.
• Supportive Culture: Join a diverse, dynamic team that values your insights and contributions.

📋 What You’ll Be Doing

• Client Success Management: Act as the primary point of contact for clients, understanding their needs and ensuring our solutions align with their goals.
• Relationship Building: Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations.
• Account Management: Oversee a portfolio of client accounts, ensuring high satisfaction, retention, and engagement.
• Proactive Problem Solving: Identify and address any client issues promptly, maintaining a positive client experience.
• Upselling and Cross-Selling: Identify opportunities to expand the client relationship by suggesting additional services or upgrades.
• Collaboration: Work closely with cross-functional teams, including Customer Success, Sales, and Product, to align on client needs and goals.
• CRM Expertise: Maintain accurate records in CRM software, keeping track of account status, feedback, and opportunities.

• Experience: Proven track record in account management or similar customer-facing roles, ideally in the B2B software industry.
• Industry Knowledge: Strong understanding of SaaS business models and experience navigating complex customer organizations.
• Skills:
• Excellent communication and interpersonal skills for engaging with clients.
• Strong organizational skills and time management to handle multiple accounts.
• Proactive approach to solving client issues and maintaining high satisfaction.
• Sales Insight: Ability to spot upsell and cross-sell opportunities within existing accounts.
• Technical Tools: Experience with CRM systems and customer success tools.
• Mindset: Self-motivated, results-oriented, and focused on client success and satisfaction.

• A Competitive Compensation Package - NET Salary payment with additional fringe benefits.
• A meal compensation that is actually enough for a decent & nutritious lunch
• Inclusive Health Benefits - We are here for you with comprehensive support whenever you need it
• Strong Appreciation and Reward Culture - Your impact on Sanction Scanner’s growth will be appreciated
• Digital Membership Support - A balance you can use for your digital memberships.
• Learning never ends! Training budget to help you grow in your role, gain new skills, and learn new things!
• No Dress Code. Dress as you like.
• Dream Team. Be a part of great team and grow together
• Software support. Subscription to any software you might need to perform at your best
• Experience an international work environment that fosters positive energy through a caring team.
• Be a part of shaping the future of Sanction Scanner by joining our innovative creators.

We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.