Account Manager-Central Queue

About Our Role

*Remote role anywhere in the United States*

The Account Manager- Central Queue drives engagement, increases reservation availability and decreases churn for our customers. This team is collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.
It is our mission to take care of each valuable customer and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and maintaining relationships? Then you will love this role and the OpenTable culture!

Key Responsibilities

• ●  You'll be responsible management of our most valuable business segmentation of customers

• ●  You will share data with restaurants to change behavior and drive adoption

• ●  You will enthusiastically work closely with customers to drive engagement on the OpenTable

  platform and increase reservation availability

• ●  Respond to restaurant partner concerns from our Customer Support and field teams

• ●  Perform presentations and training remotely to restaurant customers

• ●  Inspire customers to think differently about their business in ways that will help both parties

  achieve success

• ●  Meet and exceed regular team and individual goals

• ●  Reduce churn

  Experience and Skills Desired

• ●  Account management experience

• ●  Consistent record of consultative selling and/or account management

• ●  Deep knowledge of restaurant operations

• ●  Self-motivated with tried ability to perform well under pressure and against bold goals and

  deadlines

• ●  Skilled at presenting new points of view to customers that reframe and challenge the way

  they view their business

• ●  Aptitude for gathering and using data to inform and persuade others to make business

  decisions

• ●  Excellent communication, listening, influencing and training skills

• ●  High-reaching, tenacious and results driven

• ●  Validated ability to work across many departments to tackle problems and achieve results.

• ●  Excellent organization, documentation and time management skills

• ●  Shown success working in an unstructured and entrepreneurial environment

• ●  Experience using Salesforce of equivalent CRM solution is a plus

• ● Spanish and/or French bilingual skills a plus but not mandatory