Account Manager (Chicago)

Meet Your Team

You will be reporting to our Manager of Account Management, and supported by a team of AMs across the country. The key objective of this role is to build relationships with restaurants to enable their adoption of Choco and become a key part of their day-to-day operations. This position will be responsible for onboarding accounts into new product offerings and growing usage. You will work directly with owners and chefs to improve their experience on the app, and work cross functionally with the sales, marketing, and product team to contribute to Choco’s growth.

As a culture-first company, we believe in the power of in-person collaboration. We look forward to working with you from our office in Chicago on a hybrid model.

What You'll Do

• Autonomously manage a portfolio of restaurant accounts and drive adoption of Choco to prevent churn and maximize usage of app at each location
• Build trusted relationships and develop a strong network of restaurant decision makers by communicating with current users of the Choco platform 
• Analyze trends in user behavior to prioritize actions and make data based decisions to find the best way to achieve your personal and team KPIs
• Act as the voice of our users internally, while working cross functionally with Sales, Operations, Vendor Management, and Product to be able to provide strategic input

What we’re looking for

• 2+ years of quota-carrying Account Management, Customer Success, Sales or relevant experience, with a proven track record of success 
• Proactively create high-touch relationships with users, both in-person and over the phone
• Experience with long-term account retention and upselling
• Ability to balance multiple priorities and make trade offs, leveraging CRMs to make decisions 
• Maintain a baseline understanding of new features, product offerings, and app enhancements to drive deeper adoption and provide support to users
• Strong interpersonal skills and ability to influence stakeholders, and strike the balance between sales and relationship management
• Experience with Salesforce (Or other CRM), Google Workspace (Gmail Docs, Sheets, etc.)