Account Manager Client Services - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule: This position is full - time. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 3 weeks of training. Training will be conducted virtually from your home.

You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Act as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally
• Responsible for managing the day - to - day operational functions of multiple customers in the areas of Implementation / onboarding new customers, escalated member / client concerns, benefit design setup and changes, product / program implementation and other service delivery projects to ensure operational quality and client satisfaction
• Work closely with Account Executives to build relationships and fully represent client(s) internally and also represent OptumRx to the client(s), consultants, brokers and all external entities
• Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve
• Prioritize multiple tasks in a fast-paced complex environment
• We welcome an investigative personality who is interested in finding answers

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of Pharmacy Benefit Management (PBM) experience
• 3+ years of Account Management experience
• Intermediate level of proficiency with Rx Claim
• Intermediate level of proficiency with Microsoft Word, (creating, editing, copying, pasting, saving, sharing, etc. in documents)
• Intermediate level of proficiency with Microsoft Excel ((creating, editing, sorting, filtering, manipulating data, and analyzing data in new or existing spreadsheets / reports)
• Intermediate level of proficiency with Microsoft PowerPoint (the ability to create spreadsheets - to sort, filter, and analyze data; the ability to create documents - use of spelling and grammar check; the ability to create presentations - ability to convert into graph / chart to present)
• Intermediate level of proficiency with Microsoft Outlook (sending / receiving emails, managing calendars, and scheduling meetings)
• Ability to travel up to (estimated) 10% of the time (Domestic) across the United States
• Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM
• 18 years of age or older

Preferred Qualifications:

• Project Management experience OR Six Sigma certification
• Certified Pharmacy Technician
• ServiceNow experience

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Maryland, Washington, or Washington D.C Residents Only: The salary range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Maryland, Washington, or Washington D.C residents is $70,200 to $137,800 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #Green