Account Manager, Client Success

iHeartMedia

Job Summary:
The Account Manager role is a critical role on an account team here at iHeartMedia. Responsibilities within the role exist from pre to post sale, and success in the role will rely heavily on the ability and willingness to become an indispensable resource to Sales and ultimately our client. The ideal candidate should be comfortable with both sales/account strategy, project management and campaign/event execution.

Responsibilities include:

Pre-Sale:

• Partner with Sales leads to develop and deliver materials for RFP/proposal submissions including media recommendations, research, competitive data and various client requests
• Partnering with Media Strategy team to create added value media plans, and work closely with client/agency on added value approvals and execution
• Partner with internal teams like Sales Development & National Programming Group to vet ideas on a case-by-case basis
• Attend sales meetings and conference calls with Sales Leads and clearly detail developments and next steps

Post-Sale:

• Manage and execute all complex, integrated and Tier 1 plans and proposals for P&G to ensure client satisfaction. Upon sale, confirm all media and facilitate orders, contracts, and communicating final details to all internal teams.
• Owner of all post-campaign recap/reporting/delivery metrics and materials.
• Coordinate communications across NSMP Billing departments and facilitate billing with key clients

Account Management

• Project management of SAG-AFTRA process (internal and external) inclusive of but not limited to; liaising with Paymaster, diligent organization and tracking of various creative assets, plus regular pacing reports
• Owner and leader of weekly internal and/or external Account status meetings, including agenda and next steps
• Owner of pacing report for P&G, with inputs from Sales BU leads
• Tracks elements of the P&G agreement, included but not limited to added value, SAG fees, and research projects
• Closely monitor and surface client strategies and industry trends to internal teams

Requirements:

• Proven account management or other relevant experience
• Demonstrated ability to communicate at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on client needs
• Proven ability to manage multiple projects at a time
• Excellent verbal and written communications skills
• 5+ years of experience with agency background desirable
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem solving skills
• Excellent time and project management skills
• Keen attention to detail and adherence to deadlines

Location
New York, NY: 125 West 55th Street, 10019

Position Type
Regular

Benefits:

iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Some positions in certain divisions of the iHeartMedia family of companies are subject to mandatory vaccination requirements as a condition of employment. Candidates who have been offered employment for these positions at iHeartMedia, subject to applicable law, will be required to demonstrate they have been fully vaccinated for COVID-19 or qualify for a medical or religious accommodation from the vaccination requirement by their start date (which may be extended for such purposes). If the aforementioned requirements are not met, candidates who have accepted offers for such positions will have their offers rescinded and/or employment terminated in accordance with applicable law.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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