Account Manager, Demand Partnerships

Role Overview

We are looking for a talented, experienced, and highly motivated Account Manager who will support the Demand Partnerships team in optimizing and growing Health & Medicare Insurance advertiser relationships. This position will focus on day-to-day partner support and requires a strong client-service orientation. The ideal candidate has a strong, established background working with digital media advertisers, publishers and various technologies. In addition, the ideal candidate has an analytical mindset and the ability to work closely with multiple internal business teams. Candidates must be self-starters and able to thrive in an agile, fast-paced and data-driven environment.

Work Location:

Hybrid: 1-2 days/week in-office on Tuesdays / Wednesdays.

Responsibilities

• Provide day-to-day account management for our Health & Medicare Insurance partners.
• Understand partner objectives and ROI targets and perform all required analysis, using statistically significant data, to recommend campaign optimizations to internal team members and directly to partners.
• Assist in the prioritization of account management activities and initiatives through a thorough understanding of the partner’s needs and the company’s account management priorities and best practices.
• Proactively identify problem areas or opportunities through open-ended account review and open-ended data analysis. Compile, analyze and interpret performance data to optimize advertiser campaigns. Resolve partner issues efficiently and proactively.
• Provide support for all new product initiatives and recommend new platform features based on advertiser feedback and internal requirements.
• Build significant client relationships.
• Assist in the creation of performance review presentations to partners, including quarterly business reviews (QBRs).
• Establish and maintain effective communication and working relationships with team members based in different time zones across the U.S.

Requirements

• 2+ years of work experience in dealing with large accounts or client management in online advertising.
• Demonstrated experience with programmatic advertising platforms.
• Knowledge of the Insurance vertical and the Insurance ecosystem preferred.
• Strong client-service orientation within performance marketing.
• Capacity to think critically and creatively to synthesize large data sets.
• Excel proficiency (pivot tables, vlookups, data manipulation).
• Ability to utilize industry knowledge and insights gained across multiple clients to inform account management strategy and priorities and recommendations to clients.
• Ability to manage multiple competing priorities in a dynamic start-up environment.
• Strong knowledge of relevant industry KPIs.
• Excellent written and verbal communication skills.
• Self-starter who can take initiative.
• Obsessive attention to detail.
• Eagerness to learn, drive to improve, and a willingness to make mistakes.
• Ability to articulate and communicate clearly, concisely, and thoughtfully, particularly with written communications across various teams and time zones.

Compensation & Benefits

We are excited to offer a competitive base pay range of $58,000 to $88,000 per year for this position, based on experience and qualifications. But that's not all - as a valued member of our team, you will also have access to an array of top-notch benefits, including:

• Quarterly discretionary bonus program and participation in our Restricted Stock Unit program
• 100% Employer-paid health, dental, and vision insurance for you, your dependents, and spouse or registered domestic partner
• 100% Employer paid short term disability, long term disability, and life insurance
• 401(k) retirement plan with matching contributions to help you plan for your future
• Open Paid Time Off policy with a birthday day off and 11 holidays 
• Professional development reimbursement along with a subscription to Coursera
• Cell Phone, Wellness, and Internet expense reimbursement, along with a subscription to the Calm App
• 100% fully paid parental leave for team members up to 22 weeks for the primary caregiver and 12 weeks for the secondary caregiver 
• Dog-friendly offices (LA and AZ) along with a $300 pet adoption reimbursement