Account Manager, Embedded

It’s an exciting time here at Fivetran. We have grown our revenue, customer base and team very substantially over the past several years. We are rapidly growing our customer-facing teams through more segment-specific specialization.

At Fivetran, we want to enable our customers to make data backed decisions company wide by delivering ready to query data quickly and reliably into their cloud data warehouses. We work with companies from around the world to help them better understand their customers and products, and develop a truly data-driven culture. Our Powered by Fivetran team works with companies to embed Fivetran into their products and allow customers to white label and embed our data connectors into their technology to onboard third party data and scale their organizations. 

To support our growth, we’re hiring a Powered by Fivetran Embedded Account Manager with a mission to partner, retain, grow and delight our customers. 

We’re looking for an Embedded Account Manager to join our team and own growth and retention for our embedded customers as well as win new embedded logos from our existing customer base. This role could be a great fit if you have experience in customer success, account management or sales for enterprise or OEM software. The Embedded Account Manager will hold a small book of customers at varying stages of the implementation process. Additionally, the Embedded Account Manager will be responsible for selling the embedded use case into our existing customer base to add additional logos and grow Powered by Fivetran revenue

• Own customer renewals and overall retention of your book of business.
• Be the customer advocate, and provide feedback internally to product, support and other teams that can help grow Fivetran’s value to customers.
• Develop customer relationships with the goal of creating customer advocates.
• Collaborate cross-functionally to drive pipeline generation and exceed revenue goals
• Accelerate the growth & adoption of Powered by Fivetran in our existing customer base through value-driven sales cycles
• Lead in-depth discovery and demonstrate a deep interest in our embedded customers’ data challenges, identify required capabilities and positive business outcomes to drive towards valuable long term customer engagements
• Collaborate with Solution Architects to drive increased value and expansion opportunities within our existing Powered by Fivetran book of business
• Forecast accurately and provide clear visibility on sales and revenue performance by actively managing and progressing opportunities

Your Superpowers:

• Analytical Skills: We are a data-driven company, just like our customers! It’s important to have the ability to process qualitative and quantitative data, and draw insightful conclusions from it.
• Strategic Thinking: Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends. 
• Communication. Speaks and writes clearly and articulates without being overly verbose. Maintains this standard in all forms of written communication, including e-mail. 
• Adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. 
• Initiative: Seeing a problem to be solved and solving it or raising issues with proposed plans, methods or solutions.

What You Bring To The Team

• Being customer centric - building relationships, understanding customer needs and how we are delivering value.
• Experience in a SaaS quota-carrying sales or customer success role. Experience in analytics/data tools is a plus!
• Track record of hitting or exceeding your goals and KPIs.
• You are extremely organized. You are able to juggle lots of things at once while not letting anything drop.
• The right balance of self-confidence and humility to lead as an individual contributor.
• Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow. 
• Experience with Salesforce is a must.

• 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
• Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
• Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
• 401k match program
• Eligible donation match program
• Monthly cell phone stipend
• Home office setup reimbursement program for 100% remote employees
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team building activities
• Pet Insurance
• Commuter benefits to help with transit and parking costs
• Employee Assistance Program (EAP)
• Referral Bonuses
• RSU's - every employee is granted RSU's when they walk in the door
• Annual Camp Fivetran trip that brings together every employee from around the world

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