Account Manager, Enterprise

Figma is growing and moving fast. As part of our Account Management team you will play a critical role in working across sales, product, marketing and operations to drive customer engagement and expansion. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of Fortune 1000 customers.
This is a full time role that can be held from one of our US hubs or remotely in the continental United States.
What you'll do at Figma:

• Build trust and relationships with a portfolio of Enterprise customers. Understand their business priorities and current use of Figma to identify new use cases and optimize Figma's value
• Analyze internal data to understand customer usage, including risks and opportunities.
• Derive insights, develop strategy, then execute on improving customer engagement and product adoption
• Develop new training materials for workshops as needed to ensure an amazing Figma customer experience
• Partner closely with product teams to ensure we're factoring customer feedback in ongoing product development
• Negotiate annual contracts with top customers.
• Build awareness of FigJam, our new online whiteboarding tool, to drive adoption and expansion across new users

We'd love to hear from you if you:

• 3-5 years of direct client management experience, ideally in a fast scaling tech company
• track record of building lasting relationships and simultaneously growing multiple accounts for a wide range of customers
• Consultative approach; ability to navigate complex business needs and requirements
• Experience partnering with technical stakeholders and customers
• Exposure to UX/UI design and/or web based, collaborative tools

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Read more about our team

• Investing in Figma: The Decade of Design
• How work is changing at Figma
• Figma's next product is a multiplayer whiteboard called FigJam
• Software Design Startup Figma Is Now Worth $10 Billion