Account Manager - Fan Engagement (Free to Play)

A bit about us

Do you want to join one of the world’s fastest growing sports technology companies?

Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We’re looking for enthusiastic and ambitious people to join our talented team.

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. 

We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

Our Division – Fan Engagement

We help brands and media organisations engage and monetise sports fans with next-generation digital advertising, content and broadcast services. Whether it’s running marketing campaigns on behalf of sports teams or brands or working with leagues to create personalised experiences for their fans, we are pushing the boundaries of sports entertainment.

The Role

Reporting into the Senior Customer Success Manager, US, the Account Manager, Fan Engagement, will be responsible for owning and overseeing key fan engagement partnerships with our clients across sports rights holders (federations, leagues and teams), broadcasters and publishers.

The role involves working closely with the commercial and delivery teams to ensure we providing best-in-class product and service delivery for our partners while maximising commercial outcomes and growth opportunities.

We are looking for an established commercially-minded account management professional who excels in fostering client relationships around software delivery projects, and is passionate about the intersection of sports & technology - to join our fan engagement commercial team in the US.

Primary Responsibilities

• Acquire and maintain a strong understanding of the Clients strategy for our products and how we can maximise the effectiveness of that strategy for the client
• Work with the client to grow and enhance the suite of Genius Media products that they licence from us and in turn growing the revenue generated from the partnership, whether through change request quotes for small improvements or new licence fees for new products & significant feature upgrades
• Assist the client in understanding & maximising the benefits that the entire Genius product suite can provide them

Additional Responsibilities

• Represent the client during the product lifecycle to ensure we are holding ourselves accountable to key milestones & meeting expectations
• Maintain strong client relationships and serve as the escalation point for the client
• Maintain visibility of the overall ongoing delivery and operations of the products, help to identify risks, and work together with the product managers and Client Delivery Managers to plan for and mitigate these
• Join and contribute to Weekly Status Meetings with the client when required, i.e.: timeline shifting, scope discussions
• Lead high-level strategy conversations with clients to expand and refine our portfolio and grow the account according to the client’s KPIs and potential
• Support the Client Delivery Manager with difficult conversations or expectation setting with the client where required
• Assist with client management during key time periods allowing the Client Delivery Manager to focus on delivering the product
• Support the Client Delivery Manager when new opportunities are identified in creating Change of Scope documents and managing the sales process, as well as prioritization and management of additional scope
• Seek to cross-sell Genius products across Media and Engagement clients, working with the relevant AM or stakeholders for customers in question
• Work closely with new business to help onboard new clients so transition to Account Management is seamless and pain free for client
• Assist Business Development where needed to sign on new clients, including helping with decks, getting estimates and costs together and putting together proposals
• Work with your line manager and key internal stakeholders where relevant to define clear long & mid- term strategies for each client
• Work alongside Account Management in US to standardize and constantly improve processes, particularly as the team grows and to avoid growing pains before they arise.

Required Skills

• 3 years plus experience in client-facing experience - account management, customer success, etc.
• High level communication skills (written and verbal), with a particular ability to communicate effectively with clients regarding commercial and delivery focused items.
• Experience working with technology products and an understanding of digital product development
• Eagerness to learn our digital product landscape and gain exposure to our delivery methodology in order to effectively communicate and command expertise with clients
• Strong analytical skills and uncompromising attention to detail
• Ability to clearly prioritize work in a proactive manner across multiple stakeholders and remain flexible in a changing environment
• Interest across a variety of sports and related technologies
• A dedicated focus on being a strong team player, with ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment

Desirable Skills

• Bachelors degree or equivalent
• Experience working in Fan Engagement/ Free to Play
• Level of understanding of digital marketing solutions such as ad serving, creative services, programmatic media buying and/or social media advertising

What’s in it for you? 

The salary for this role is based on an annualized salary of up to $75,000. This role will also be eligible to take part in Genius Sports Group's benefits plan. 

Our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities. For more details on the compensation and benefits package, please get in touch with our Talent team.

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses. 

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.