Account Manager (f/m/x)

Our Journey

ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.

Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.

The Account Manager is one of the most critical roles at ShopBack. You are integral in bringing the best promotions to users, whilst ensuring that we are fulfilling the needs of our partners as well. In this role, you will be responsible for the growing of key merchants accounts in Germany. 

Note: This role is based in Berlin, Germany.

Die Rolle des Account Managers gehört zu den wichtigsten bei ShopBack. Du spielst eine zentrale Rolle dabei, die besten Angebote für unsere Nutzer zu sichern und gleichzeitig die Bedürfnisse unserer Partner zu erfüllen. In dieser Position bist du verantwortlich für das Wachstum der wichtigsten Händlerkonten in Deutschland.

Hinweis: Diese Rolle ist in Berlin, Deutschland angesiedelt.

Your Adventure Ahead

• To be part of a team in driving our business growth efforts.
• Evaluate, negotiate, and grow key merchant partners that would support the company’s business plan and goals. 
• Conduct market and potential clients’ research for our target category and establish a long-term positive relationship with merchant partners.
• Develop ideas for merchant campaigns, managing campaigns process and execution.
• Research and explore new business and market opportunities.
• Collaborate with cross-functional teams to decide go-to-market strategy and execution plans to reach company goals. 




Deine Augfaben

• Identifikation, Qualifizierung und Bearbeitung von Leads bis zum Abschluss
• Pflege und Ausbau langfristiger Kundenbeziehungen, regelmäßiger Kontakt und Erkennung von Kundenbedürfnissen
• Vertretung der ShopBack Deutschland bei potenziellen Partnern und Beratung von Kunden zu unseren Cashback- und E-Commerce-Lösungen
• Ansprechpartner für Kunden und Teamkollegen, enge Zusammenarbeit mit funktionsübergreifenden Teams, um die Go-to-Market-Strategie umzusetzen
• Erstellung von maßgeschneiderten Angeboten und Konzepten für innovative Kampagnen, die den Geschäftserfolg steigern
• Unterstützung im Presales, einschließlich Systemdesign, Konfiguration und technischer Abklärungen

Essentials to Succeed

• At least 2-3 years of experience in sales and account management – Having eCommerce background in Marketplaces, Fashion and Travel would be a strong advantage 
• Fluent in German and English in order to converse effectively with both internal and external stakeholders
• Proven experience in sales/business development/account management 
• Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
• Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
• Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!
• Self-motivated and driven to excel and deliver.
• Must be comfortable with C-level negotiations and have relationships with top decision makers.




Dein Profil

• Mindestens 2-3 Jahre Erfahrung im Vertrieb und Account Management – Erfahrung im eCommerce, in Marktplätzen, Mode oder Reisen ist von Vorteil.
• Fließend in Deutsch und Englisch, um effektiv mit internen und externen Stakeholdern zu kommunizieren.
• Nachgewiesene Erfahrung in Vertrieb, Geschäftsentwicklung oder Account Management.
• Starkes Bewusstsein für Verbrauchertrends im eCommerce und die Fähigkeit, Kampagnen zur Geschäftsentwicklung zu konzipieren und umzusetzen.
• Lösungsorientierter Vertrieb: Stetiges Wachstum von Kundenbeziehungen. Du bist immer auf der Suche nach neuen Wegen, um Beziehungen zu vertiefen und auszubauen.
• Kreatives Denken und logische Herangehensweise sind entscheidend, um Ideen für die Händlerakquise und -verwaltung zu entwickeln.
• Selbstmotivation und der Drang, zu übertreffen und zu liefern.

Benefits

• Leave Benefits 30 days (annual leave, birthday, additional time off)
• IDP (self-enrichment fund)
• Work from anywhere (28 days)
• Hybrid Work Arrangements
• Laptop provided
• Transport benefits
• Gym benefits




Vorteile

• 30 Tage Urlaub (einschließlich Jahresurlaub, Geburtstagsurlaub und zusätzlicher freier Tage)
• IDP (Selbst Entwicklungsfonds)
• 28 Tage Work-from-Anywhere
• Hybride Arbeitsregelungen
• Laptop wird gestellt
• Transport Zuschüsse
• Fitnessstudio-Vergünstigungen

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!