Account Manager- Housing Consultant

Travelers Haven is on a mission to revolutionize the short-term housing space by offering the first ever workforce housing on-demand solution. We help individuals, businesses and organizations with traveling professionals find housing that meets their specific needs, filling the housing gap for America’s essential nomadic workforce. 

If you are inspired by innovation, helping others, and using your talents to make an impact, all of us at Travelers Haven can’t wait to meet you. Together we are disrupting an entire industry by serving traveling workers across the nation. Be a part or our vision to support those that serve critical needs across our country, and therefore impact millions of lives each year. 

Hiring rate/range: $50,000 – $55,000, earning additional uncapped commission with on-target earnings ranging from $58,000 - $63,000 on average.
Actual compensation offer to candidates may vary from posted hiring range based on geographic location, work experience, education, and/or skill level. The pay ratio between the base and target incentive (if applicable) will be finalized at the offer.

Work Location: Our Denver office is open, and we require all local staff to be in the office a minimum 2 days per week.

Work Schedule: Monday-Friday salaried role. Overtime may be required on occasion to support business needs. Additionally, employees in this role under 3 years of tenure are assigned to be on-call 2-4 individual weeks throughout the year for hours outside of typical office hours that week. Additional pay is provided for this work.

Summary/Objective: 

As an Account Manager- Housing Consultant, you will be responsible for the development of relationships with your assigned customer portfolios by proactively assessing their housing needs and sourcing the best possible options matching the requirements. This requires an ability to identify decision-makers in your client portfolio, build rapport and trust-based relationships through high-touch communication, locate housing quotes through utilization of our systems paired with online research, and negotiate competitive strategic pricing with properties.

Your success will be based on the ability to act as a liaison between clients and property management leasing agents, and managing conflicting deadlines to ensure the timely and successful delivery of housing quotes. While building relationships with clients and properties is key, there is a strong focus on attention to detail and time management which are crucial in this role. Our Housing Consultants are able to see the big picture in how we can support our clients’ current and future needs while also zooming in to ensure the best experience with each individual housing request.

Responsibilities:

• Build and maintain long-lasting, trust-based relationships with clients and property staff. 

• Evaluate clients’ housing requests to identify core client requirements and perform preliminary research regarding the desired housing market. 

• Educate clients on submitting housing requests through our self-service portal and schedule follow-up calls as necessary to gather additional information on client needs. 

• Utilize time management to manage a pipeline of housing requests and convert orders at a high close rate. 

• Contact available housing providers found through our internal housing database, vacation rentals, local property management companies, real estate agents, apartment communities and online databases. 

• Identify strategic growth initiatives with properties and coordinate with account executives to drive business. 

• Gather all the necessary unit and community details that pertain to the rental to input into the client portal. 

• Negotiate favorable terms and fees with the property point of contact.

• Compose unit pricing by utilizing outlined guidelines and market information. 

• Send quotes promptly and accurately to customers while also providing selling points and details about your search that can help them make the right decision. 

• Follow up with clients within your book of business on quotes and their future needs. 

• Drive return business through providing exceptional customer service throughout the reservation process, including introducing clients and properties to employees helping with later stages of the stay. 

• Use your knowledge of the clients’ needs to collaborate cross-functionally with support teams to ensure a seamless handoff. 

• Continually look for sales opportunities within your client portfolio by identifying decision-makers, understanding future needs, and establishing execution plans with your Sales Manager.

• Participate in Quarterly Business Reviews with your Sales Manager to understand client priorities and needs.

• As directed by your Sales Manager, utilize analytical tools to continually identify trends in customer account usage to build future sales pipelines and grow opportunities within your portfolio. 

Essential Functions: 

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day* 

• Must be able to sit or stand in a stationary position for up to 8 hours per day* 

• Must be able to communicate via email and phone for up to 8 hours per day* 

• Must be able to work effectively in an environment where distractions are possible* 

*Essential functions may be performed with or without reasonable accommodation 

Required Education & Experience: 

• 1+ years of recent experience in account management or sales. 

• Excellent verbal, written, and presentation skills. 

• Strong organizational and time management abilities to manage conflicting deadlines. 

• Knowledge of Salesforce, or similar CRM.

• Proficiency in MS Office Suite. 

• Strong negotiating and relationship-building skills. 

• Ability to use consultative sales approach to identify additional opportunities within current customer base. 

• Experience in hospitality or relocation a plus 

Supervisory Responsibilities:

• None 

Travel:

• Up to 5%

EEO Statement: 
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer: 
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We recognize that financial rewards and great benefits are important aspects of an ideal job. Here’s what we offer:

• Unlimited Vacation Time
• Paid Sick Leave
• Paid Holidays
• Paid Parental Leave
• Paid Wellness Days
• Medical, dental, vision & supplemental insurance
• 401k plan + Employer Match
• Life Insurance
• On-site gym
• Employee Assistance Program
• Deeply discounted hotel rates
• Regular team-building events and outings
• Flavored sparkling water on tap
• Arcade games, golf simulator, and more
• Collaborative workspaces with adjustable sit-stand desks
• Breathtaking views of the Rocky Mountains and Downtown Denver
• Company Paid Parking