Account Manager II

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description
Zayo is seeking an Account Manager II to be responsible for providing an effortless customer experience while managing existing service changes for a large base of customers. The Account Manager II will facilitate move, add, change and upgrade requests from the sales team. They will also be responsible for assisting with ASR’s, disconnects, and other requests ad hoc requests related to Service Orders.

In addition to these responsibilities, the Account Manager II will work closely with product teams on renewals and trade-ins. They will also be the main point of contact to assist sales folks when troubleshooting errors within the system as they relate to service orders. In the event that Zayo purchases another fiber asset, the Account Management team will also be called on to assist the Billing Integrations team with service entry and invoice verification prior to billing go-live.

Location: This remote work position is open to applicants that reside in the continental United States. Preferred location (hybrid work) is Denver, Colorado.
 

Responsibilities

• Run bulk MAC requests using the Salesforce Data Loader.

• Process Auto-Renewals for Services set to expire.

• Maintain data integrity across embedded base for services renewing via automated jobs.

• Troubleshoot errors within Salesforce to aid sales people when creating or moving orders.

• Work closely with product teams within Zayo to get approved pricing for renewals, upgrades, etc.

• Facilitate orders received via the ASR queue and review to make appropriate changes at the service level.

• Stage orders for disconnect requests and ensure orders are processed in a timely manner.

• Assist the Billing Integrations team to create orders and review invoices prior to sending bills following the close of an acquisition.

• Handle service change requests that come in through the ASR queue and get orders created and moved quickly.

• Coordinate with various product teams to facilitate the Trade-in Program and ensure order accuracy.

Qualifications

• Bachelor’s Degree or equivalent work experience.

• Minimum of 1 (one) year of experience in the telecom space, preferred.

• Efficient with computers, experience using CRM system; experience with Salesforce a strong plus, not required.

• Experience with change order processing, preferred.

• Attention to detail with strong organizational capabilities.

• Ability to prioritize with good time management skills.

• Excellent communication skills, both verbal and written.

• Effective problem solving and interpersonal skills.

• Ability to multi-task and manage competing requests in a professional manner.

• Desire to understand process, identify improvements, and implement change.

• Basic understanding of telecommunications products.

Base Pay Range: $49,000 - $66,950 USD/annually, commensurate with experience. Full-time Zayo employees are also eligible for discretionary monthly commissions which are based on overall performance.

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Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.