Account Manager - International

BrainPOP is an online K-12 educational solution that makes rigorous learning experiences accessible and engaging for all. Proven to raise academic achievement, BrainPOP has been a trusted resource to more than six million educators. It engages the hearts and challenges the minds of over 300 million learners worldwide.

BrainPOP provides endless opportunities for kids to take agency over their learning through playful, knowledge-building content and learner-driven projects, preparing them for success in the classroom and beyond.

We’re seeking an Account Manager to join our growing Account Management team!

In this role, you will

• Manage and be accountable for the success of our international customers (international schools, private and public) from onboarding through renewal.
• Be successful in identifying growth opportunities, initiate conversations regarding expansion and growth with our current customers in your territory, and upsell partner resources in subscribed districts.
• Develop deep knowledge of the BrainPOP product, a prerequisite for providing world-class aid and service to educators.
• Act as the relationship manager and oversee all aspects of the onboarding and implementation process for partners.
• Communicate consistently with district and school leaders to ensure the ongoing use of BrainPOP, gather feedback, relay new features, and address. Monitor and maintain high levels of customer satisfaction while managing partner expectations.
• Join others in Customer Success to develop innovative ways to leverage technology to communicate and prop up all of BrainPOP’s users.
• Work united with other internal BrainPOP teams, communicating observations and feedback from district partners to help inform future product development efforts.

You Are

• Passionate for driving change in education.
• A strong problem-solver with analytical skills to help schools and school groups overcome barriers and maximize the use of BrainPOP.
• An outstanding verbal and written communicator with audiences of all levels.
• A strong listener with questioning skills to gain a strategic comprehension of customer needs and obstacles.
• An adaptable self-starter who is skilled at creating structure in ambiguous environments.

On Your Resume

• Fluency or conversational ability in French or Spanish is a plus. 
• 2-3+ years experience in software sales and/or account management in K-12, a plus.
• Proven capability in identifying value-based opportunities for the partners; advocating partner needs internally and externally.
• Experience with software implementations (K-12 is a plus)
• Experience with a CRM (Salesforce) and the ability to forecast and create reports to inform management strategic decision-making is a plus.
• Ability to manage large complex projects and programs (minimum of 2 years of project management or equivalent experience.)

Life at BrainPOP

Our commitment to supporting and empowering teachers and students is reflected in our dedication to enhancing the lives of our employees—in and out of the office.

Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value Diversity & Inclusion, collaboration, and learning from multiple perspectives, and we encourage people to bring their most authentic selves to work.

Besides offering a comprehensive benefits package and emphasizing work-life balance, we make it a point to integrate fun and play into the workplace.

We offer:

• Corporate Donation Matching
• Medical, Dental, Vision, and Paid Life Insurance
• 401K with a company match
• Friends & Family BrainPOP Subscription
• Learning & Development Stipend
• Wellness Activities (ClassPass Membership)
• Annual Performance Bonus 
• Company Events (happy hours, volunteering opportunities, trivia nights, and monthly Town Halls)

The starting salary for this role is between $50,000 - $65,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate.

What we do today directly impacts how teachers teach and students learn. We continue to be inspired because we can see the difference we’re making, and we’re proud to be a creative, collaborative, always-teaching, and always-learning community.

BrainPOP is a hybrid work environment, allowing employees to self-select where they work–whether fully remote in approved states or in-office in our New York headquarters.

We can employ remotely out of the following approved hiring states:

• California
• Connecticut
• Florida
• Georgia
• Illinois
• Massachusetts
• Missouri
• New Jersey
• New York
• North Carolina
• Oregon
• Pennsylvania
• Tennessee
• Texas

A diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer.