Account Manager - Luxury Brand

A Hybrid working model

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 60% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

What does a Campaign Manager do at Hogarth?

Our Campaign Managers (CMs) are super-organised and adept multi-taskers. They are accountable for end-to-end project delivery, delivering projects on time, on specification and on budget.  Our CMs possess good project and client management skills and best-practice methodology. They are the key contact for projects, responsible for relaying timing, scope, budget, resource and change information to the wider project and production teams.  

Due to an increased volume of work coming in from the client, we are opening an opportunity to work on one of the world’s most recognised luxury brands.

To thrive in this role, you will be highly organised with a passion for delivering top tier client service and have a strong personal desire to continually grow and develop your skills. You’ll be experienced in client servicing and have a background in localisation of moving picture.

Reporting lines and key stakeholders

This role reports into a Senior Campaign Manager.

There will be close collaboration with all teams across the client account including a network of freelancers and other agencies the client appoints for different stages of their advertising materials production.

Responsibilities:

Communication 

• The key day-to-day contact for the client & their agencies across Moving Image projects (inclusive of broadcast, digital and social production)
• Own regular status updates and communications with clients
• Define scope and approach, setting and managing expectations
• Understand client’s needs to maintain high satisfaction levels  
• Ensure awareness of timelines and deliverables on projects 
• Ensure a clear understanding of the production brief, deliverables and timeline for each project 

Collaboration 

• Demonstrate strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines

Process 

• Manage small to medium projects independently, from initiation through to completion 
• Work with cross-functional teams in a time sensitive agency environment 
• Manage client objectives, budget, expectations, deliverables and timelines
• Keep projects on track through clear task lists, timing schedules, risk register, trackers, status and contact reports, communicating any changes to relevant parties
• Identify potential project risks and if needed, escalate to SAM/SCM 
• Liaise with all relevant parties to obtain schedules, briefs, assets, technical specifications etc
• Prepare cost estimates for Campaign Lead approval & record details on internal trackers

Financials 

• Own project budget and tracking of all ongoing costs throughout project lifecycle, reconcile estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients 
• Manage POs, financial reporting, tracking, billing against all project budgets 

Requirements:

• Experience managing international accounts in 5+ markets with multiple stakeholders
• An understanding of marketing and production implementation processes across key channels such as TV, social, print, digital etc 
• Understanding of the production and the creative development process, content production, technology, quality assurance testing and marketing methodologies 
• Ability to manage small projects with varying components, demonstrable ability to deliver on time and on budget  
• Experience of managing client relationships 
• A professional, calm, approachable demeanour  
• Strong written and verbal communication 
• An appreciation for how great work gets done and a commitment to ensuring flawless execution and delivery 
• Proficiency with Microsoft Excel, PowerPoint / Keynote, wireframing / workflow tools, online project management / collaboration / ticketing tools e.g. JIRA, Smartsheet, Trello, Miro etc 

The Package

• 25 days holiday, plus an extra day of leave for your Birthday
• 1 Volunteering day per year
• Private Medical Care (Bupa)
• Eye tests
• Life Assurance 
• Pension Scheme 
• Employee Assistance Programme
• WPP Group Discounts
• Travel Season Ticket Loan
• Cycle to Work Scheme
• Gym Discounts
• Mortgage Advice 

Hogarth Values

Heart and Soul: We love what we do. We bring energy and enthusiasm to all our work. We push  boundaries, we are never satisfied and always want to find a better way.

Hands on: We don’t wait for things to happen, we get on with it. We are pragmatic and don’t have an  ego. We do what it takes to get the job done to the highest standards.

Honest: We are straightforward; we speak openly and clearly. We operate with integrity and live up to  our promises.

Happy family: We enjoy working together. We look out for our colleagues. We are an eclectic bunch.  We want to work with people from many cultures and demand great things of each other. Even when  things get tough, we don’t lose perspective or our sense of humour.

Hungry: We are an inquisitive community. We want to create an environment which inspires ourselves  and others to be better. It is important to continuously challenge ourselves and our ways of working.  We aim to provide staff with the opportunities to develop and learn.

Find out more at www.hogarthww.com/culture

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