Account Manager, Mid-Market

Account Manager at Dialpad

An Account Manager at Dialpad is responsible for providing best in class strategic account management across a portfolio of existing Dialpad customers. Serving as a consultant to the client, the AM will show the value of what's possible through the implementation of the Dialpad product suite. 

The AM will develop and execute on a sales strategy for their book of business. They will be responsible for meeting/exceeding sales and revenue goals and objectives, overall customer relationship management and customer satisfaction. The AM is ultimately responsible for making sure our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad. 

The AM is a member of the Sales organization, will carry a revenue quota and will report directly to the Director of Account Management.  

Mid-Market Account Manager 

• Focused on a portfolio of Mid-Market customers, the Mid-Market AM will own the sales process from start to finish. You will work closely with Sales Managers and Sales Engineers to grow our existing customer base. 
• Work leads and generate pipeline. 
• Achieve or exceed quarterly revenue goals. 
• Create an account plan for how you will achieve your quarterly goals 
• Build talk tracks to align with specific client use cases
• Develop a contract strategy within assigned accounts to maximize return 
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers 
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad
• Partner with Customer Success to drive adoption 
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans 

Requirements:

• 5-7 years of sales experience in an ever-changing environment
• Proven success in meeting and exceeding revenue targets 
• Passionate about providing a top notch, best in class customer experience
• Strong presentation, meeting facilitation, and written communication skills
• Comfortable analyzing and understanding data 
• Excellent time management skills with the ability to track numerous details
• Willingness to travel to customer locations or events as needed
• Preferred expertise in SaaS sales
• Desire to work in a fast paced startup environment where your input is desired to help craft our offerings and how we interact with clients
• Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
• Ability to communicate, present and influence key stakeholders 

Dialpad Perks & Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.