Account Manager, Mid-Market Brands

Description

Do you have a history of continued success in renewing and upselling existing accounts but still have the hunger to continually develop your sales proficiency? Are you someone who is driven by challenges with a mission to close a deal? Are you someone who likes to take initiative, and be a go-getter to consistently exceed expectations? Good news! 1WorldSync is looking for an Account Manager, Mid-Market Brands to join our team.

1WorldSync is the industry leader in product content management. With over 600 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we're seeking an Account Manager, Mid-Market Brands to support our growing global team.

Reporting directly to our Manager, Customer Success Corporate, the Account Manager, Mid-Market Brands will play a key role in recontracting and upselling existing accounts for 1WorldSync.

As an Account Manager, Mid-Market Brands at 1WorldSync, responsibilities include the following:

• Build and maintain strong relationships with existing customers
• Understand customer needs and identify opportunities for upselling
• Provide excellent customer service and support
• Conduct regular check-ins and follow-ups with clients
• Identify and address customer concerns and issues
• Collaborate with internal teams to ensure customer satisfaction
• Collaborate with Account Executives to identify cross-sale opportunities
• Complete renewals while minimizing churn and maximizing price increases
• Attain Purchase Order (if needed) in order for the deal to officially be booked
• Negotiate and close contracts, ensuring the company's goals, renewal goals, and individual quota goals are all achieved
• Use CRM for all sales processes and activities
• Identifying solution enhancements or innovations to best serve & anticipate customer needs.
• Navigate sophisticated procurement cycles with multi-stakeholder sign-off including executives, legal, information security, etc. Develop and negotiate proposals and contracts
• Other duties as assigned

Required Skills and Experience:

• 3+ years of experience in solutions-based Sales and Account Management

• A Bachelor's degree in a related field or equivalent years of relevant experience required

Desired Skills and Experience:

• Proven skills in consultative sales experience for products/solutions that affect multiple areas of a business
• Demonstrated success using excellent sales organization skills, attention to detail, and customer focus
• A collaborative teammate with excellent verbal and written communication skills
• The desire to meet and exceed measurable performance goals
• The ability and desire to work in a fast-paced challenging environment
• The ability to establish and maintain executive-level relationships
• A naturally curious and passionate personality
• A keenly developed competitive nature
• A self-driven sense of motivation

Benefits:

• Incredible health benefits (FSA and HSA options), with dental and vision coverage.
• 401(k) plan with employer match.
• Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave.
• Short and long-term disability and life insurance.
• Additional optional benefits include a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance.

Additional Details:

• This is a hybrid position that requires 3 days per week at our Chicago headquarters location.
• This role requires the candidate to have the authority to work in, and be located in the US.
• This position may require up to 10% travel.
• Travel to existing customer sites for diagnosis, design and delivery workshops, planning, and execution of Statement of Work.

1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act (ADA)

1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at [email protected].