Account Manager - Mid-Market (Chicago)

The Role:  Account Manager, Mid-Market [Chicago]

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 305,000 neighborhoods across 11 countries.

Mid-Market advertisers are foundational to a successful multi-billion dollar advertising business and in recognition of that, we are investing in the Mid-Market segment with the launch of the Nextdoor ACCELERATE client services organization.

Nextdoor ACCELERATE is a diverse, driven, and strategic group of client services and salespeople focused on connecting brands with our community of neighbors through our growing portfolio of advertising products. The team culture mirrors the larger business focus, relying on building trusted relationships both internally as well as with our partners. ACCELERATE drives results for its brand partners while creating neighbor value. We're a purpose-driven company and we're recruiting like-minded client services professionals who are as passionate about customer value as they are professional growth, and building a culture of belonging.

Nextdoor’s ACCELERATE helps advertisers by connecting them with our hyper-local community of neighbors across the United States through our native advertising platform. We are seeking a results-oriented Account Manager to join the Advertising Solutions team and grow our advertising partnerships on Nextdoor. In this quota-carrying role, you’ll work with brands and agencies to execute buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our product. You’ll bring a passion for driving customer value and business outcomes, with a track record of retaining and growing customer relationships. 

Your responsibilities will include:

• Manage all aspects of an advertiser’s platform buy, from customer onboarding to campaign execution
• Build and manage strong partnerships with brand and agency partners; own day-to-day communication to ensure campaign success
• Provide excellent customer service by proactively monitoring campaign delivery and performance, and solving campaign-related issues in a timely manner
• Lead data-driven upsell and renewal conversations to retain and grow advertising partnerships, growing incremental revenue
• Leverage internal tools and dashboards to analyze and optimize performance
• Be a platform expert; cultivate a strategic approach to product adoption through deep knowledge of your customer's business challenges and our platform’s solutions
• Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to clients
• Work cross-functionally to ensure all aspects of a campaign are executed flawlessly

• 3-5 years of experience in account management or client services 
• Strong understanding of campaign strategy, execution, and optimization within a platform-based media buying or digital advertising environment
• Experience optimizing brand awareness and lower-funnel KPIs
• Track record of successfully retaining and growing customer relationships
• Experience working towards a revenue goal 
• Ability to thrive in a fast-paced and high-volume environment; manage multiple projects while maintaining strong attention to detail
• Data-driven and analytical mindset; deliver actionable insights to drive strategy and renewals
• Curiosity, hunger to learn, and passion for problem-solving
• A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.

The starting salary for this role is expected to range from $67,000 to $109,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. Compensation may also vary by geography.

Importantly, the compensation for this role also includes a variable incentive component (commission), which will vary depending on your achievement of sales-related goals and objectives.

We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.

Overall, total compensation will vary depending on your relevant skills, experience, and qualifications.

We have you covered! Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision – and provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.