Account Manager - P&C

Experience GuideStone!

We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.

What We Offer You!

We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.

The Opportunity

The P&C Account Manager supports the Account Management team in new and renewal business development, sales, implementation, and client servicing. In this high-touch customer service role, this position assists a P&C Producer in managing all aspects of a client's account.

What you will do:

• Provide dedicated support to assigned P&C Producer as a part of an account management team.

• During the sales process, this role assists in creating account submissions, quotes risks in rating system, creates proposals, completes the binding of coverage, and issues policies.

• Process new and renewal business implementations according to agency standards.

• Will be the client's first point of contact with any customer concerns, changes, or questions and will be empowered to resolve client issues.

• Review and process policies and endorsements for accuracy of coverage, policy content and attached forms.

• Receive requests, prepare and issue certificates of insurance.

• Handle claim filing and any client billing questions or issues.

• Participate in client meetings to meet customer service needs and to improve retention.

• Make positive contributions to customer satisfaction and constantly strive to improve service to customers.

• Other duties that may be assigned.

• Overtime as required.

What you will need:

• Bachelors Degree, preferred.

• Travel 0% to 5% annually.

• Previous P&C account service experience, preferred

• 1-2 years experience working in commercial lines in a P&C agency, required

• Intermediate-level proficiency with Windows based software and experience with a Customer Relationship Management System.

• Willing to work toward obtaining an insurance designation such as CISR or CIC.

• Strong communication skills with the ability to verbalize clearly and succinctly, to listen effectively, and to write professionally.

• Personal attributes should include creativity, organization skills, enthusiasm, and motivation with a strong work ethic.

• Highly skilled in personal relationship building to foster and build a strong trust relationship between GuideStone and its P&C prospects and clients.

• Must hold an active P&C license in state of residence and have the ability to be P&C licensed in additional states as required.