Account Manager, Premium Ticketing

Angel City is looking for an Account Manager, Premium Ticketing, to support the growth of Angel City FC’s fan base and ticketing department. Providing thoughtful, strategic servicing to our Season Ticket Holders and fans is paramount to Angel City’s success. This role will report to the Senior. Manager, Client Hospitality.

Responsibilities:

• Achieve individual and team revenue targets as set forth by Angel City leadership, including renewal, upsell, and referrals
• Build relationships and provide best-in-class service to your book of Premium Season Ticket Holders
• Drive a solutions-oriented culture by implementing positive leadership behavior
• Proactively engage enthusiastic base of Premium Season Ticket Holders; oversee new customer onboarding and education
• Execute Season Ticket Holder touchpoint campaigns and benefits programs
• Create exceptional, memorable experiences for Season Ticket Holders through game-day opportunities and events
• Host client meetings and potential client presentations on a regular basis; attend team, community, and other events for purpose of maximizing client relationships
• Develop and enhance relationships with key stakeholders, actively manage their expectations and monitor satisfaction levels
• Perform game day responsibilities, including entertaining clients and prospects, as well as working ticket booths and tables

As an Account Manager, of Premium Ticketing at ACFC, we provide the opportunity for you to:

• Represent the Angel City brand and our values daily as we look to set a new standard in sports
• Grow your career in an incredibly open, fast-paced, and entrepreneurial environment
• Help build a brand and sports team from the ground up

Requirements:

We are particularly interested in candidates that have demonstrated fluency in the following areas:

• A minimum of three years working in ticketing and service, preferably within professional sports, luxury, or hospitality
• Experience managing daily, monthly, and annual expectations
• Ability to work non-traditional hours, including weekends and holidays
• Proven track record of high level, quantitative service success
• Strong communication skills including written, verbal, and interpersonal
• Knowledge of Microsoft Office applications
• Personable, proactive, creative, and innovative team-player who believes in the mission and values of Angel City and the NWSL
• Excellent interpersonal and communication skills
• Ability to anticipate, respond to, and resolve all complaints, requests, and inquiries from assigned account base in a timely and professional manner
• Ideal to have knowledge and proficiency in Archtics, Salesforce, and Tableau

ACFC Perks & Benefits

• Fully funded comprehensive medical, dental, and vision coverage
• 401K plan
• Flexible PTO policy  
• Paid Parental Leave
• Cell Phone reimbursement
• Snacks and beverages
• Dog-Friendly HQ in Santa Monica
• Complimentary tickets to home games
• Bi-annual performance reviews

Compensation

In addition to the benefits above, this role has a base pay of $55k, a variable compensation of $10k.