Account Manager, Regional Client Accounts

Job Details

Job Location

Nashville/Remote - Nashville, TN

Remote Type

Optional Work from Home

Position Type

Full Time

Education Level

4 Year Degree

Travel Percentage

Negligible

Job Shift

Day

Job Category

Sales

Description

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment
• A mission-oriented mindset
• Work-from-home flexibility
• A chance to grow your career

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Job Description

Your Role As a HealthStreamer

Position Summary

The Account Manager is responsible for the development and execution of the strategic management plan for 15-20 Regional accounts. This includes retention, expansion, sales process execution, account management, business development, ARR attainment and successful Corporate Initiative execution.

Essential Duties and Responsibilities

• Attain revenue targets as set by the sales organization
• Execute on the retention and growth of assigned accounts
• Expand and maintain executive-level relationships
• Develop, document and gain agreement on the national account sales strategy
• Generate new contacts, leads and opportunities within assigned accounts
• Maintain a pipeline of qualified, active opportunities and manage them to closure
• Orchestrate internal and external resources throughout the customer lifecycle
• Collaborate with Solution Executives and other functional groups on an organization-wide account management plan and oversee its execution
• Participate in senior-level planning sessions
• Provide detailed account and renewal plans on all assigned accounts
• Partner with Success Management for Quarterly Business Reviews

SUCCESS METRICS:

• Renewal quota attainment
• NOV quota attainment
• Strategic initiative achievement
• Relationship expansion and management
• Retention (account and product level)
• Opportunity creation/pipeline growth/management
• Solution Team engagement
• Sales leadership engagement
• Executive engagement
• Customer satisfaction
• Forecast accuracy

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Five to seven years of sales and/or sales management experience, including three to five years in an Account Management capacity with both retention and growth goals.
• Three to five years of relevant industry experience, preferably within healthcare technology selling into large health systems
• Three to five years of relevant product experience, preferably with prior experience selling to CNO's, CHRO's, and CIO's

Skills and Abilities Required

• In-depth knowledge of global account management best practices - e.g. account planning, account development, executive relationship development, contracting and pricing
• Experience with RFI/RFP processes highly desirable
• Solid computer skills- Office Suite
• Knowledge with CRM tools such as Salesforce
• Use of online demonstration tools (Microsoft Teams)
• Excellent written and verbal communication skills
• Ability to work in a team selling environment.
• Ability to communicate well with all levels of personnel.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account

• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance

• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program

• Fitness Reimbursement

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!