Account Manager (Remote)

Choose your next journey as Senior Analyst, Account Services with Millennium Trust Company and join a culture that empowers and where you can innovate. You will be celebrated, you will be challenged, and you can aspire to inspire. You are more than a colleague here; you are part of a COMMUNITY that goes ABOVE and BEYOND professionally and personally to make a difference.
Don't meet every single requirement? Here at Millennium, we believe there is NO "PERFECT" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Millennium Trust is the place for you! We look forward to receiving your application! Check out a video on our Company Culture! Millennium Trust Culture
HOW YOU WILL SOAR:
The Senior Analyst, Account Services is responsible for the coordination and administrative support of their assigned client accounts. This includes building and fostering these client relationships through proactive outreach, member education, strategy building, Open Enrollment support as well as full oversight on all renewal activities. The Senior Analyst, Account Services will also coordinate internal resources throughout our organization to meet clients ongoing strategic business requirements. This includes IT resources, file transmission experts and operational management team members. The Senior Analyst, Account Services brings in the appropriate resources as needed to ensure a successful client relationship.

• Responsible for building and maintaining the relationship with the client and broker
• Identifies client specific issues, identifies solutions, and may lead resolution working with other operational areas
• Collaborates within the organization and outside consultants and brokers to achieve growth and renewal objectives
• Ensure successful retention of assigned clients, inclusive of all events within the Analyst's control by responding timely and providing excellent service
• Other duties as assigned

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

• Highschool Diploma, GED or college degree
• 3 - 5 years of customer service experience
• Ability to perform in complex situations
• Experience presenting educational material or compelling story to clients
• Problem solving skills
• Clear and concise writing skills to effectively communicate with clients and brokers
• Ability to prioritize numerous tasks

MILLENNIUM TRUST COMPANY is a rapidly growing, leading financial services company offering specialized retirement and institutional services and recently acquired PayFlex, a consumer directed benefits provider, to create a personalized, holistic approach to financial wellness. To that end, we provide a diversified multi-product business with a holistic focus on financial wellness. Millennium Trust has experienced year-to-year double digit growth and prides itself on its strong, progressive culture.
We have been recognized for our tremendous growth on lists, such as Crain's Fast 50 and Inc. 5000, as well as our dedication to our customer's wellbeing receiving the 2021 Gallagher Best-In-Class Employer and the 2020 Greater Oak Brook Chamber of Commerce Exceptional Service Award.