Account Manager - Remote, United States

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! 

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Account Manager is responsible for building strong relationships with internal teams and assigned strategic clients through regular cadence, account planning, tactical execution, whitespace opportunity identification, and timely issue resolution with support. This role is integral in successfully managing and growing the account(s) by ensuring client satisfaction, overseeing project delivery and account financial health.

Responsibilities

• Build strong and sustainable relationships with varying levels of the client group(s) to develop a deep understanding of business goals and objectives to ensure expectations are met and proactively identify opportunities for contract growth. 
• Collaborate with cross-functional teams to ensure clear understanding of client expectations and ensure deliverables are met in a timely manner. 
• Support the development of strategic proposals to ensure all opportunities are reviewed and considered. 
• Develop and present insightful business reviews for the client’s program performance that align with their strategic initiatives.
• Review regular sales, end user performance and upcoming requirements to develop plans with cross-functional teams to deliver contract growth. 
• Proactively prioritize sales and retention discussions with client(s). 
• Maintain in-depth knowledge of Smile Digital Health’s solution offerings, target customers, and product capabilities.
• Comply with the privacy, security and confidentiality policies.

Requirements

• 3+ years of experience in account management, consultation, similar client/customer facing consulting role and/or project management. Experience in the healthcare technology industry is strongly preferred. 
• Post-secondary education in business management or other similarly relevant fields.
• Experience delivering client-focused solutions based on customer needs as well as business goals and objectives.
• Previously demonstrated experience in consulting with varying levels of organizations including executives. 
• Exceptional critical thinking and strategic solutions based problem solving skills. 
• Strong negotiating skills, with the ability to prioritize, multi-task and work under pressure. 
• Excellent and clear written and verbal communication skills. Bilingual French is an asset.

Some of the benefits we offer:

* Remote Work Environment

* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

* Competitive Salary and Health/Medical Benefits

* RRSP/TFSA/401K Employee Contribution

* Life and Disability

* Employee Assistance Program

* FHIR Study Program and Skillsoft Learning

* Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.