Account Manager, Sales

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world's largest online therapy service - providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we're not stopping there - as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As an Account Manager at BetterHelp, you'll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team's well-being and professional development, because we know that business and individual growth go hand-in-hand.

At BetterHelp, you'll carve your own path, make an immediate impact, and be challenged every day - with a supportive community behind you the whole way.

What are we looking for?

The BetterHelp for Organization department is tasked with expanding access to quality care through institutional buyers who can provide BetterHelp as a no/low-cost benefit. BetterHelp is currently looking for an Account Manager to manage all post-sale initiatives. This person will raise our visibility among key stakeholder groups, as well as strengthen our brand reputation, and position BetterHelp as an industry expert.

This is an exciting opportunity for someone who wants to execute fast and see quick results -- while making a real difference in the world.

What will you do?

• Lead post-sale activities, including customer onboarding, launch, and quarterly business reviews
• Serve as a trusted advisor by providing expert guidance to address customers' business goals, needs, and pain points
• Stay up to date with the Product Roadmap and promote, demo, and relay information about upcoming features to customers
• Manage upcoming customer renewals & expansions at optimal value
• Monitor customer health and work proactively to ensure that BetterHelp is delivering value to your customers, reducing churn risk where possible
• Advocate for your customers internally and provide important customer insights to other departments such as Product, Sales, Education, and support
• Identify key pain points or areas of risk in the existing customer journey and work with other departments to define and help improve the customer journey
• Own customer health and deliver effective engagement programs and playbooks
• Partner closely with sales and product to manage account strategy and ensure customer growth and retention

What will you NOT do?

• You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". We believe in nurturing employees' interests and passions - even if some of them lie outside of your core responsibilities.
• You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.
• You will NOT have to wonder why you're doing the work you're doing. Our day-to-day operations translate into people getting the help they need.

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. We also ask our employees to travel to our Mountain View, CA office up to six times per year to collaborate in person in order to build better working relationships and experience our in-office culture. Travel expenses will be covered and reasonable accommodations will be made for those under unique circumstances who cannot travel.

Requirements

• 3+ years of experience in a B2B SaaS enablement role (Success, Services,
  Consulting, Training, and Account Management) with a measured track record of success
• Effective project management skills, including the ability to manage resources on a cross-functional team
• Be tactile with how you handle customer
• Excellent communication and relationship skills; you enjoy building relationships, overcoming obstacles, and conducting strategic customer communications
• A self-starter, highly motivated, and comfortable working cross-functionally in a fast-paced environment
• Creating, and managing ongoing client satisfaction surveys
• Meeting clients at least once a month
• Comfortable leading QBR's with clients' leadership
• Ability to work in the US, to travel to our Mountain View, California offices up to six times per year and to an additional company offsite.

Benefits

The base salary range for this position is $125,000-145,000. In addition to the base salary, this position is eligible for variable compensation, RSUs, and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2023. Total compensation is based on several factors - including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.