Account Manager - Sharjah

Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.

• Maintain continuous business relationship with clients/ Restaurants.

• Provide excellent service and support in order to build strong relationship and resolve operational issues between clients/ restaurant and company.

• Make sure that the menus of the clients are up to date at all times.

• Optimize the restaurant content (MOA, Delivery time).

• Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer.

• Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.

• Generating food coupons, promotions and vouchers from existing restaurants.

• Convince clients / restaurants for brand promotion of Talabat pictures.

• Transmission method optimization: -Convincing clients / restaurants to implement track order feature and changing the transmission method to WLA.

• Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).

• Encourage restaurant to subscribe for the online payment gateway.

• Coordinate with the restaurant, if restaurant is live or active on the Talabat website, checking and resolve the reason, such as shutting down or stopped delivery. ​

• Maintain accurate records of all sales and prospecting activities including:

  • Closed sales

  • Follow-up activities

  • Sales expense report

  • Increased sales report after placing promotion, voucher and coupons

  • Vendor analysis sheet

  • Account management report Qualifications

Qualifications

• Bachelor’s degree in any discipline of relevance

• From 2 to 4 years of experience holding the same title or relevant

• Able to analyze data and sales statistics and curate a solution

• Excellent Communication & Negotiation skills.

• Customer Oriented.

• Adaptability & Flexibility.

Additional Information

Working within Talabat means access to the world’s leading perks and benefits, including:

• Vibrant, dynamic & international workplace.

• Building the fastest growing, largest, and most valuable network of online food ordering services in the world, and more.

• Challenging and fulfilling steep learning curve.

• Opportunity to be a value-adding contributor to this fast-growing global company.

• Working with diverse, cross-cultural teams from over 45 nationalities.

• Company events, cultural and sports events.

• Comprehensive healthcare.

• Competitive salary.