Account Manager, Small Business

What's the opportunity? 🤔

We’re looking for a hungry and ambitious sales person to join the Intercom sales team in EMEA. You’ll be based in Intercom’s true home, Dublin, which is where our company started and is where our Product org sits. 

The opportunity as a Relationship Manager SMB is a big one - you’ll take ownership over the growth and retention of a book of SMB accounts (0-100 employees, >$30K ARR spend).

You’ll get the opportunity to manage accounts and close opportunities in the 5-6 figure range.

Alongside our Customer Success, Onboarding, Product, Marketing and Support orgs - you’ll ensure your customers are successful and get the most out of the Intercom platform.

What will I be doing? 🚀

• You’ll own and act as the main point of contact for your book of business
• You’ll hunt and work expansion opportunities within that book
• You’ll run a proactive and effective renewal process
• You’ll articulate Intercom’s value using the Command of the Message framework
• You’ll forecast and plan pacing throughout each month and quarter
• You’ll partner with a CSM and SE to ensure the long term success of your book
• You’ll partner with R&D and Marketing to ensure the voice of your customers is heard

What skills do I need? 📖

• 1-3 years experience in a B2B closing role
• 2+ years of SaaS experience
• Excellent written and verbal communicator
• Ability to discover pain and articulate potential solutions
• Ability to accurately qualify opportunities
• Ability to do light demos and/or experience working closely with Sales Engineer/ CSM
• Capable of building compelling presentations for customers (QBRs, Pricing proposals etc.)
• Experience forecasting on a monthly or quarterly basis

Bonus skills & attributes 🙌

• Experience working in B2B SaaS
• Experience working renewals
• Experience using the Command of the Message framework
• Experience using MEDDPICC as a qualification framework

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done