Account Manager, Strategic Partnerships

Company at a Glance

OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.

At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.

The OpenX Strategic Partnerships team manages all strategic relationships across the OpenX Ad Exchange. The Account Manager will be responsible for ensuring our customer’s success and satisfaction with our products and contributing to their long-term loyalty. Reporting to the Account Director Strategic Partnerships, the Account Manager will work closely with the Strategic Partnerships team to ensure that OpenX is delivering overall superior service to our strategic partners.

OpenX is looking for a highly motivated, result-focused individual interested in developing and supporting strategic partners in North America, EMEA and APAC regions. This includes working with the Strategic Partnerships team in their day-to-day responsibilities in both pre- & post-sales client relations and monitoring key accounts / business metrics. The Account Manager will also interface directly with internal OpenX teams (Finance, Support, Marketplace Quality, Buyer Development, Supply) to resolve partner requests.

Responsibilities:

• Work closely with a team of Account Directors/Managers to grow relationships with strategic partners who leverage OpenX products
• Lead the on-boarding process for new partners; have strong knowledge of OpenX offerings and process to help expedite the onboarding process
• Support the growth of established partners around all key areas (reporting, deal creation, troubleshooting, discrepancy, support) and lead cross-functional efforts to identify and solve any issues
• Build on demand or quarterly and annual business reviews including data pulls, analysis, and building PowerPoint decks
• Work with internal teams to maintain and update relevant documentation on OpenX offering for our strategic partners
• Identify issues and maintain/update partner training materials
• Perform project-based work as needed

Required Qualifications & Skills

• 3-5 years of relevant experience in digital advertising operations, publisher monetization and yield management, and digital advertising technology sales or services.
• Strong relationship management skills and operational experience in leading multiple cross-functional teams to achieve a business objective.
• Strong operational knowledge of online advertising industry, advertiser campaign objectives, and RTB / programmatic ecosystems.
• Ability to manage multiple projects, tasks, and responsibilities concurrently; ability to consistently set and meet deadlines.
• Self-starter with attention to detail who thrives on innovation and driving ideas forward – Effective problem solver.
• Results / Performance driven and able to identify and execute on new business opportunities or new process efficiencies.
• Excellent communication and presentation skills – Ability to discuss complex technology in a simple way.
• Ability to interact effectively with all levels within partner’s businesses as well as within OpenX.
• Strong analytical thinker with good business acumen.
• High proficiency in Powerpoint and Excel.
• Excellent communication and presentation skills – Ability to discuss complex technology in a simple way.

Desired Qualifications & Skills

• Clear understanding of OpenX’s business and position in the market
• Experience within ad tech, programmatic or closely related digital media industry
• Familiarity with Google Suite and CRM or incident tracking and management systems such as Salesforce.com, Jira, etc.
• Customer-first mindset, willingness to go above and beyond to service end clients

OpenX VALUES

Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.

WE ARE ONE

We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture

WE ARE CUSTOMER CENTRIC

We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.

OPENX IS OURS

We are all owners of OpenX

We all have a voice to improve OpenX

We stake our personal and professional reputations on the excellence of our work

We are not interested in just "doing our jobs"; we take ownership to drive results

WE ARE AN OPEN BOOK

We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally. 

WE EVOLVE FAST

We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.

OpenX is committed to equal employment opportunities.

It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.

OpenX Applicant Privacy Policy

Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.

Effective Date: April 18, 2024