Job Description
Team: Business Development
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Manager, Wellbeing in the United States.
This role is at the center of client success and long-term partnership growth within a mission-driven wellbeing and health platform. You will manage a portfolio of strategic client accounts, ensuring strong engagement, satisfaction, and sustained renewal outcomes. Acting as both a trusted advisor and performance partner, you will translate client objectives into actionable engagement strategies that improve participation and measurable health outcomes. The position combines relationship management, data-driven storytelling, and commercial ownership, requiring a balance of strategic thinking and operational execution. You will collaborate closely with internal teams across implementation, operations, and product to ensure seamless service delivery. This is a high-impact role where your ability to influence, analyze, and communicate directly shapes client retention and expansion. Occasional travel (up to 25%) may be required based on client needs.
Accountabilities:
- Own and manage a defined portfolio of client accounts, ensuring high satisfaction, retention, and renewal success while identifying opportunities for expansion and growth.
- Act as the primary strategic relationship owner, building trusted partnerships with client stakeholders across the lifecycle.
- Translate client goals into engagement strategies that drive participation, program adoption, and measurable wellbeing outcomes.
- Oversee contractual obligations, proactively identifying risks and ensuring timely resolution of issues affecting client success.
- Deliver analytical insights and performance reviews, turning data into actionable recommendations for clients and internal teams.
- Support implementation and onboarding activities to ensure smooth launches and strong early adoption.
- Collaborate cross-functionally with delivery, operations, and product teams to enhance service quality and client experience.
- Maintain accurate documentation and account records in CRM systems to support forecasting, planning, and continuity.
- Bachelor’s degree or equivalent experience in business, health, customer success, or a related field.
- 5+ years of experience in account management, customer success, client operations, or similar roles.
- Experience in health, benefits, wellbeing, SaaS, or related ecosystems strongly preferred.
- Proven track record of managing executive-level client relationships, renewals, and expansion conversations.
- Strong analytical skills with the ability to interpret data and present insights in a clear, compelling way.
- Excellent communication, presentation, and storytelling abilities for senior stakeholder engagement.
- Proficiency with CRM tools (Salesforce or similar) and Microsoft Office Suite.
- Ability to work cross-functionally in a fast-paced, client-facing environment while managing multiple priorities.
- Strong commercial acumen and proactive, solution-oriented mindset.
- Competitive base salary ($80,000–$95,000 depending on experience and location)
- Comprehensive medical and dental coverage starting day one
- Unlimited paid time off to support rest and work-life balance
- Mental health support, retirement planning, and financial wellness programs
- Professional development opportunities with learning budgets and clear career progression
- Mission-driven culture focused on improving health and wellbeing outcomes
- Full benefits package accessible from the first day of employment.
Requirements:
Benefits:
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Date Posted
06/04/2026
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