Account Operations Representative II

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia, we're as passionate about the outdoors as you are. And while our gear is available worldwide, we're proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: "It's perfect. Now make it better." As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

ABOUT THE POSITION

Columbia Sportswear's dynamic global supply chain consists of 4 distribution centers, 430 retail stores, 80 apparel, and 20 footwear factories worldwide. We pride ourselves on getting products to market quickly, safely, and in the most cost-effective manner. By leveraging data analytics, we are constantly pushing to make smarter business decisions and identifying innovative ways to make Columbia Sportswear's supply chain more efficient and effective to meet our consumers' ever-changing needs.

As an Account Services Representative, you will provide exceptional order management and ensure service excellence for the account base you support. Bring your keen eye for process improvement to strengthen customer relationships and advance the order process function. You will use your relationship management skills to partner with cross-functional teams, including Sales, Credit, Logistics, Distribution, Planning, and Master Data.

HOW YOU'LL MAKE A DIFFERENCE

• Manage the life of an order process, including order deadlines, in-season order updates, on-time shipping, and follow-up.
• Ensure customers' orders are on-time and in-full, in alignment with Columbia Sportswear's go-to-market strategies and corporate forecast.
• Collaborate with sales to ensure consistent contract review, documentation, and approval of date changes and cancellations
• Work to ensure that supply chain initiatives (i.e., direct ship) are fully and successfully leveraged.
• Identify and initiate strategic cross-functional relationships to drive account execution.
• Compile and analyze key metrics to drive customer-based solutions and decision-making.
• Drive improvement in order management processes/practices across the Supply Chain.
• Review, investigate and validate customer chargebacks negotiating reversals where applicable.
• Act as a liaison between customers, sales, and other departments as required to meet customer goals and directives
• Drive improvements in the order-to-cash process, focusing on maximizing order fill rate by leading various company, department, and information services projects.

YOU ARE

• Clear and effective communicator in small group settings and with large groups
• Customer Centric; with the ability to identify process improvements to meet customer's needs
• Strong collaborator, organizer, and team player
• Analytical, including problem-solving skills
• Comfortable working in an ambiguous environment with the ability to pivot and change course with ease

YOU HAVE

• Bachelor's degree in supply chain management or related specialization OR a minimum of 3-5 years of equivalent experience.
• Retail, Footwear, or Apparel experience preferred
• Skilled with analytical tools - (including Microsoft Office Suite, Power BI, etc.) is strongly preferred.
• SAP Experience required
• Moderate to Advanced Microsoft Office Suite skills

#LI-BH1

Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.