Account Representative

What You'll Do

• Serve as primary client account manager for assigned client portfolio interacting regularly with client management telephonically electronically and in person to ensure the highest level of client satisfaction
• Evaluate all client requests for urgency efficacy and necessity to ensure that the client’s maintenance budget is allocated efficiently so as to satisfy service requirements while controlling discretionary scope expansion and preventing unnecessary spending
• Manage all service requests by understanding the issue in context assigning the appropriate resources for project completion maintaining appropriate timelines and communicating regularly with client and department leadership
• Control the release of work requests to vendors to achieve monthly quarterly and annual financial objectives for the client and Lessen.
• Anticipate take ownership of and proactively manage client escalations in order to achieve resolution as quickly as possible while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
• Developing and manage relationship with various client stakeholders including service location staff and their management corporate functions and the management offices for facilities-related programs and projects
• Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
• Prepare and deliver routine and ad hoc communications and qualitative reports to the client that are impactful and of high professional standards
• Proactively research develop and implement solutions to client requests that fall outside of standard procedure and historical precedent and are ambiguous in context scope and resolution process
• Coordination with external third-party stakeholders including municipal governments landlords property associations and other third-party vendors to resolve all facilities-related issues
• Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
• Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
• Fosters a positive team environment and may provide coaching or mentoring to team members
• Ensures confidentiality and accuracy of internal and external data
• Performs ad-hoc projects and other duties as assigned
• Travel required up to 25%

What You'll Need

• Computer Skills: Proficiency in Microsoft Word Excel PowerPoint Outlook required
• 0-3 years of experience preferred
• Experience in facilities management maintenance management or building engineering maintenance trades or related fields a plus

What We Do

Lessen is the tech-enabled end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors owners managers and service providers. The company leverages a network of over 30000 vetted qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen LLC is a venture-backed privately held company with offices in Scottsdale and Chicago. To learn more visit Lessen.com.

Why Work With Us

We make caring for and improving properties simpler faster better. Powered by tech and perfected by people we deliver best-in-class transformational solutions to deliver assets to market faster keep businesses up and running and improve customer and resident experiences. We're property services simplified.

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