Account Representative Specialist

Overview

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What's in it for YOU?

• Early access to earned wages via PayActiv
  • Access to 50% of earned wages up to $500 per pay period
• Full-time, non-seasonal
• Paid training
• Advancement opportunities (management training program)
• Employee discounts
• Extensive Benefits Package
  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • 401(k) Investments

Responsibilities

In addition to delivering extraordinary service on calls in a fast-paced, structured customer care environment, you may:

• Take back-to-back customer service phone calls with customers throughout the entirety of your shift
• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
• Independently collect past due invoices by contacting customers via phone, email, or portal
• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
• Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
• Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log.
• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
• Preparation of weekly aging report and prioritize accounts based on overdue status.
• Account review for credit releases.

Qualifications

What We Look for in a Candidate:

• 18 years or older
• High School Diploma or GED
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.

Superb attendance, so you can be there when our customers need us.

• Professional/commercial collection experience
• Must have the ability to define and solve problems.
• Must be self-motivated, work independently with minimum supervision, and be an effective team player.
• Excellent verbal and written communication skills required.
• Excel/ Word skills including Pivot tables, VLookups and other formulas.
• SAP/CRM experience - preferred

All job offers are contingent upon completion of drug screen and background checks.