Account Resolution Specialist

Why Work for Apex?

Apex has been voted one of the best mid-sized companies to work for in Texas since 2009 because we're committed to employee empowerment, team building, and a good work/life balance. We do our best to make sure that all Apexers have the tools, knowledge, and support they need to enjoy a rewarding career with us. We are located in Downtown Fort Worth, just 2 blocks from historic Sundance Square, with easy access to the Trinity Railway Express, I-30, I-35, and 121. We offer a long list of benefits that make us a premier work location.

Some of the highlights:

• Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
• Multiple high quality health care plans to choose from with a short waiting period.
• Dental, vision, life, short term disability and long term disability coverage.
• 401(k) plan with Apex matched contributions.
• Tuition reimbursement for college, plus plenty of Apex managed training classes.
• Student Debt Repayment Program
• 360° feedback, leadership training, and a culture that empowers individuality.
• On-site fitness facilities and gym reimbursement program.
• Rewards driven wellness program with an individualized holistic approach.
• Connected, friendly work environment. We celebrate our accomplishments (and birthdays).
• Paid maternity and leave benefits giving the time and flexibility needed to care for yourself and/or family.
• Personal Leave options for non-medical related needs.
• Hybrid work environment.

Win as a Team

All Apexers are encouraged to collaborate in an effort to continuously improve our processes and customer service. Everyone on the team is responsible for presenting new ideas and perspectives. In addition to base salary, all employees enjoy quarterly profit sharing as a thank you for their contributions.

What We're Looking For

We have an opportunity for an experienced customer service professional to join our accounts receivable (A/R) team. Our account services representatives build relationships with our clients' shippers and brokers and make sure they are able to meet their obligations to Apex and our clients. Specialists are typically the first ones who are aware of any debtor payment issues that need to be managed. This position will be full time hourly Monday - Friday with pay starting at $17.10.

Initial training will be conducted onsite, and will transition to a hybrid role. For this reason candidates should be local to the greater Dallas/Fort Worth area.

Opportunity to Excel

Our account services specialists provide a valuable service to our clients and other Apexers by staying in touch with the accounts payable departments of our debtors. When invoices start aging or invoice issues are uncovered in other departments, our AR specialists come to the rescue. By staying involved with their own portfolio of debtors, they can resolve real problems and keep Apex on track for success.

Our best account services specialists are good at connecting with people and negotiating the systems they've put in place to do business. They can relieve potentially uncomfortable situations by considering the needs of everyone involved. If you're a pro at delivering top notch customer service, persuading people to see "the big picture", and smoothing out conflict then you might be our next Apexer!

Desired Qualifications

We want people who have been successful in an inside sales or customer service role and have a high school diploma, with some college work preferred. Previous experience with trucking, logistics, or accounts receivable is a big plus. Applicants need to be able to use a computer (you're probably on one right now) and have good telephone etiquette, problem solving and mediation skills, and personal accountability. People who are looking for a typical collections or call center experience need not apply - we want to build relationships, not harass people into submission.

Primary Location:

US TX Fort Worth