Account Resolution Specialist - Remote

Credit Key's mission is to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout.

About the Role

Credit Key is seeking an experienced account resolution specialist to join our risk team. This position reports to the Sr. Manager of Loss Control and is responsible for performing a variety of (B2B) collection tasks on delinquent accounts.

What you'll do

• Contact delinquent customers via phone and email to resolve outstanding debt
• Negotiating repayment terms to resolve delinquency within allowable timeframes
• Timely and accurately process ACH and debit card payments
• Maintain documentation of all collection activities
• Ensure reported bankruptcies are logged according to outlined procedures
• Investigate and resolve any collection billing discrepancies or disputes
• Work with customer support and collections partners to resolve collections related issues that may arise
• Performs other duties as assigned

Requirements

What we look for

• Minimum of three (3) years collections experience in consumer or commercial collections
• General knowledge of collections laws and regulations
• Comfortable making outbound calls and speaking to delinquent customers
• Strong verbal and written communication skills
• Strong problem solving and negotiation skills
• Pleasant demeanor and good phone etiquette
• Ability to work independently as well as with a team
• High attention to detail

Benefits

Why you want to work with us

• Competitive compensation package
• Great healthcare benefits
• PTO + 10 paid holidays
• 401k match
• Work from home stipend
• Supportive and highly collaborative work environment