Account Services Associate

MarketAxess is a FinTech company and component of the S&P 500.  We are a leading provider of global fixed income trading platforms, data, and post-trade solutions. 

The fixed-income markets represent an enormous global marketplace, where only a fraction of average daily trade volume occurs electronically. Believe it or not, most fixed-income trades are still executed via phone or blotter, providing us with a significant opportunity for disruption and future growth. 

We believe this market is ripe for disruption and have created a proprietary electronic platform that connects the world’s most influential financial institutions to the world’s largest capital market.  Since 2015, MarketAxess has grown from roughly 300 employees to approximately 700 with offices across seven countries and annual revenue has more than doubled.  We’re excited about the growth opportunities ahead and have built a fast-paced, collaborative, environment where all employees are empowered to make a material impact.  We hope you’ll come join us!

The Account Services Associate is responsible for facilitating Broker Dealer client onboarding. This individual will ensure proper documentation is collected and counterparty information is entered correctly into the Client Relationship Management (CRM) tools, such as Salesforce™, utilized by MarketAxess employees.

• Have multiple touchpoints across many different functions and internal groups, such as our Scrum Teams, Trading Desk, Credit team and Integration team, to name a few; all of which help to provide a complete view into the Dealer and Client experience, as well as what goes into supporting our customers.
• Collaborate daily with MarketAxess Client Sales Account Coverage and MarketAxess Dealer Sales Relationship Managers.
• Work with MarketAxess application developers on system enhancements, whether communicating requests submitted by our customers or partnering on enhancements to streamline internal systems, processes and tools used by the Account Services team to perform our day-to-day responsibilities.
• Proactively respond to daily requests submitted by Broker Dealer and Client customers, such as new account setups, report requests, build trading relationships, various system related inquiries, etc.
• Provide support to Broker Dealer and Client contacts regarding various MarketAxess Platforms.
• Manage MarketAxess’ relationship with Broker Dealer’s System Administrators.
• Perform demos & real-time training for customer administrator portals, in addition to MarketAxess Systems, like the MKTX STP Allocations Portal.

• 2+ years of corporate professional experience
• Bachelor’s Degree
• Strong communication skills, both written and verbal
• Project management skills and ability to prioritize tasks
• A self-starter, capable of motivating others
• Multi-tasking skills and critical thinking
• Detail oriented, including the ability to follow-through on pending items or projects
• Must be proficient with Microsoft Office applications, especially with regards to Excel
• An understanding of the Fixed Income Market is helpful, but not required

In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:

• Hybrid Environment: Flexibility matters! Our employees enjoy a mix of working in the office and from home
• Employer Provided Food: Free lunch is delivered for all employees when in the office. Offices are always stocked with free snacks and drinks.
• Paid time off: Competitive PTO package including vacation days, sick leave, charity leave and parental leave
• 401(k): Dollar-for-dollar employer match up to $10K
• Employee Stock Purchase Plan: Participate in our tax advantaged ESPP and purchase MarketAxess common stock
• Health Insurance: Highly competitive medical, dental, and vision programs
• Wellness Stipend: Up to $1K annually towards gym memberships, home office equipment and more
• Onsite Healthcare: Convenient access to world-class care through Mount Sinai at our Hudson Yards location
• Tuition Assistance and Professional Training: We want to empower your continued growth and development. On-demand learning, boot camps, and opportunities to attend conferences are available to all employees.

For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $70,000 USD to $85,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity, and other benefit programs.

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying.

All of your information will be kept confidential according to EEO guidelines.