Account Specialist

Location:

2721 N Central Ave, Phoenix, Arizona 85004 United States of America

Since 1973, Safestor Tenant Insurance, a product of Repwest Insurance, has provided outstanding coverage to tenants across the self-storage industry. Established by experts from both the self-storage and commercial insurance industries, we understand what it takes to protect both your self-storage facility and tenants. Under the direction of the Account Specialist Lead, the Account Specialist will work with an assigned Account Manager and provide support for billing and software integrations for new and existing clients. The ideal candidate will have strong organizational, communication, interpersonal skills and be able to keep with Insurance Industry regulations. An Account Specialist should have the ability to work well in a team environment and feel comfortable working in a feedback culture. 

Responsibilities:

• Oversee and provide customer service to client accounts. 

• Specialize in assisting clients with monthly reporting, invoices, and collections. 

• Assist customers with establishing electronic reporting 

• Assist customers with limited self-storage licenses and compliance. 

• Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents. 

• Take inquiries and requests from customers and address their needs. 

• Actively seek to understand each customer’s needs and goals through consistent verbal contact  

• Secure customer rapport through genuine and exceptionally responsive interactions  

• Proactive customer service with current clients  

Skills & Abilities:

• Achieve goals and determine priorities 

• Excellent organizational and time management skills 

• Self-motivated and self-disciplined and provide prompt follow-up to all customer inquiries 

• Excellent verbal and written communication skills 

• Practical knowledge of Microsoft Word and Excel 

• Willingness to learn and take on new responsibilities 

• Excellent communication and interpersonal skills. 

• Negotiation skills 

• Works well in a team environment 

• Comfortable working in a feedback culture 

Commission/Bonus:

• This is a salaried position. 

• Opportunities for quarterly bonus. 

Perks of joining Repwest:

Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. 

Here are just some of the programs Repwest has available: 

• Full Medical Coverage 

• Prescription Plans 

• Dental & Vision Plans 

• New indoor fitness gym 

• Gym Reimbursement program 

• Registered Dietitian Program 

• Weight Watchers 

• Onsite Medical clinic for you and your family 

• Career Stability 

• Opportunities for advancement 

• Valuable on-the-job training 

• Tuition Reimbursement program 

• Free online courses for personal and professional development at U-Haul University 

• Business and travel insurance 

• You Matter Employee Assistance Program 

• Paid holidays, vacation and sick days 

• Employee Stock Ownership Plan (ESOP) 

• 401 (k) Savings Plan 

• Life Insurance 

• Critical Illness/Group Accident 

• 24-hour physician available for kids 

• Subsidized gym/membership 

• Metlaw Legal Program 

• Metlife auto and home insurance 

• Mindset App Program 

• Discounts on Cell Phone plans, hotels and more 

• Lifelock Identity Theft 

• Savvy consumer wellness programs-from health care tips to financial wellness 

• Dave Ramsey’s SmartDollar Program 

• U-Haul Federal Credit Union 

• Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.