Account Specialist

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. 

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role

We are looking for a Account Specialist to innovate, win, and grow with us.  In this role, you are responsible for helping to optimize and enrich the customer experience throughout the client lifecycle by supporting the Account Managers (AM), Associate Account Mangers (AAM), and Leadership team. You will support the team in leading Clients to their desired outcomes that will ultimately drive the retention and growth of Paymode-X’s client base. Our goal is that the Specialists will grow into managing their own client portfolio as an Associate Account Manger or move to other parts of the business.

How you’ll contribute:

• Support our AMs and AAMs with managing their clients through operational activities, data gathering/analysis, and other planning activities
• Shadow the client-facing teams to learn the Paymode-X business, our clients and bank partners, and what it takes to be a high-performing Account Manager
• Analyze key data points to understand client usage and opportunities for growth or risk mitigation
• Develop an understanding of the Paymode-X solution and other key functional areas in the business

What will make you successful:

• Strong interest in going into a customer-facing role such as sales, customer success, or account management
• 1-2+ years of experience (within a Software/High Tech company highly preferred), but other relevant experience welcomed
• Exceptional interpersonal, written, and verbal communication skills
• Lifelong learner who is always curious to try new things
• Highly analytical with an interest in how data can be used to drive decisions
• Detailed-oriented, organized with effective time management skills
• Always positive, driven to excel, enjoys taking ownership and working collaboratively

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.