Account Specialist

Job Type

Full-time

Description

Ametros is a collaboration of insurance and healthcare professionals with a vision to protect and empower the future of medical care. Our depth of expertise in the insurance, healthcare, financial services and software industries has positioned us to develop the best product in the marketplace for managing medical treatment, ensuring regulatory compliance, and solving complex billing and payment issues in the healthcare world. Our patented card and systems allow injured workers (our Members) to receive medical treatment seamlessly and gain access to cutting-edge billing support, while remaining in compliance with Medicare and other regulatory requirements. The ideal candidate will enjoy a fast-paced, innovative environment that emphasizes individual accountability with the support of a team structure. For more information about Ametros please visit www.ametros.com to learn more!

The Ametros team is made up of critical-thinkers, innovators and ambitious professionals who are driven towards success by leveraging innovative approaches and technology in the insurance and healthcare services sectors. Our company is extremely passionate and dedicated to providing superior service. If you thrive in a fast-paced innovative environment that emphasizes individual accountability with the support of a team structure, come join us!

The Opportunity:

We are seeking an Account Specialist to primarily support all aspects of sales for the company. The Account Specialist acts as a main point of contact for product and service questions from our clients, and works closely with the Sales, Account Management, and Member Operations teams at Ametros. This person is a strong communicator with an interest in growing their career within a sales organization.

Your Day-to-Day:

• Provide timely responses to customer requests for various documents, proposals, and/or agreements.
• Serve as a main point of contact for all product and service inquiries related to Ametros
• Accurately track all customer referrals and provide daily reports to Sales and Operations
• Build and maintain relationships with new or established clients and ensure their satisfaction throughout the entire sales process
• Participate in and follow up on sales calls when necessary
• Configure and maintain Customer Relationship Management (CRM) system
• Educate attorneys, injured workers/claimants, and/or adjusters on CMS and Medicare guidelines and our services
• Coordinate round table or file review meetings with referring adjusters to obtain claim status updates
• Manage multiple accounts at once to ensure proper follow ups are in place
• Thoroughly review important settlement documents for discrepancies and/or nuanced language
• Take part in sales trainings or mediations as necessary

Requirements

What you bring to the team:

• 1+ years of sales support experience, including account management or inside sales roles.
• Strong written and verbal communication skills.
• Ability to bring strong relationships with customers.
• Aptitude for thinking critically and creatively solving problems.
• Working proficiency in Microsoft Office programs, including Excel, Outlook, and PowerPoint.
• Proven success in overcoming objections to win

Skills and experiences that will set you apart:

• Understanding of Worker's Compensation claims, processes, terminology, and settlements.
• Experience in reviewing Medicare Set-Asides.
• Proficiency in a CRM platform, such as MS Dynamics 365 or Salesforce.

Why Ametros?

We are rooted in the belief that caring for our people - members, clients and employees, is a top priority. The Ametros culture provides both an exciting and rewarding place to grow your career while making a difference to those we call members. You will be encouraged from day one to be a vital piece of our puzzle to revolutionize the healthcare industry. Our employee's actions are guided by the three simple concepts of the Ametros Words We Work by: Evolve, Care, and Collaborate.

We offer a comprehensive benefits package including:

• Medical, dental, vision, supplemental plans, and flexible spending accounts
• 401 (k) plan with employer match
• Generous paid time-off and holidays
• Company Paid Short-term disability, Long-term disability and Life Insurance plans
• Common Sense Casual Dress Code
• Located just outside of Boston, our home office is located in Wilmington, MA and easily accessible from multiple routes unlike traveling in the Boston traffic
• Our home office has building amenities such as a cafeteria that serves breakfast and lunch as well as multiple fitness areas free to you as an Ametros Employee

In addition to our benefits package, employees have the opportunity to get involved with engagement, diversity, and philanthropic initiatives from their first day working with us to help us achieve our goal of Limitless Inclusion for All . As Ametros Citizens, we work together to foster an environment of limitless inclusion and belonging that encourages, supports, and celebrates the diverse voices and backgrounds of our people, while energizing the passion and innovations to revolutionize our industry. Diversity, inclusion and belonging brings us closer to our members, employees and the communities we serve.

Working for Ametros, you can go home at night feeling good about what you do every day. Whether it is working directly with our members, educating our clients or providing support to our team; you will be part of something bigger to help our members live happier, healthier and more productive lives.

Ametros is an Equal Opportunity Employer