Account Specialist

About the role:

OfferUp is seeking an experienced Account Specialist to help scale the Auto’s Vertical. If you are a confident, self-starter who enjoys building relationships and helping customers achieve success, this is the role for you.

Here’s more of what you will get to do:

• Serve as the primary point of contact for Tier 1 support for our Verified Dealer Partners
• Ensure timely and successful delivery of our solutions according to dealer needs and objectives
• Track and report on all activity and results in our CRM (Salesforce.com)
• Use, track, and solve tickets in Zendesk from partner teams, Dealer Partners, and sales teams
• Achieve upsell goals through educating customers on the value of our Verified Dealer Program and services
• Retaining and educating existing partners
• Monitoring billing and payment for our Dealer Partners

You’ll thrive in this role if you have:

• 1-2 years of proven Account Management, Customer Support, Customer Success,  New Business Development or other relevant experience
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Ability to prioritize among competing tasks
• Versed in the art of selling to busy, no-nonsense business owners while developing relationships for long-term success
• Zendesk and Salesforce experience

Helpful, but not required:

• Multi-lingual; Spanish-speaking a big plus

Compensation Range: $57,000 - 65,000 (annually) $27.40 - $31.25 (hourly) This is a non-exempt role  

OfferUp offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors including, but not limited to education, experience, knowledge, skills and geography.  All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual’s level and experience.

In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, full-time, non-exempt employees will receive 160 hours of paid vacation per year (pro-rated if they start a date other than January 1).  Each year, full-time, non-exempt employees may carry over a balance of 40 hours of vacation time to the following year. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if they start a date other than January 1). Your recruiter can share more details about specific benefits during the interview process.