Account Specialist

Account Specialist
Oakland, CA

The Opportunity

POSITION SUMMARY

The Account Specialist (Local) plays a key role in building relationships with local employer partners and facilitating effective connections with local staff. 

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.
What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually.

MAJOR RESPONSIBILITIES

Employer Outreach and Account Management (50%)

• Work closely with CEO’s Sales, Inclusive Hiring, and job development functions to cultivate high-quality employer accounts for the assigned local site
• Coordinate with local Business Account Managers (BAMs), connecting participants to their accounts
• Support business development training of the local BAMs and provide ongoing mentorship in employer development
• Leverage internal and external tools to identify priority employers, included but not limited to CEO’s CORE data, industry & market tools
• Conduct proactive employer outreach to priority employers, including those in target industries in alignment with CEO’s program sites
• Effectively cultivate and manage new & existing employer relationships for partnership across CEO’s employment services (e.g. placement, Inclusive Hiring)
• Support continued engagement and deepening of existing employer accounts
• Other duties as assigned

Job Matching (50%)

• Make direct connections between account contacts and local job developers, while continuing to maintain overall account management responsibilities
• Work closely with local job developers to ensure effective employer engagement continues seamlessly
• Act as liaison between CEO and employer, sharing and addressing feedback about applicant experience and CEO’s job matching
• Other duties as assigned

QUALIFICATIONS

Education and Experience 

• Skilled in networking and cultivating lasting relationships with people and businesses, helping them understand how our work can help them achieve their business strategy and goals 
• Experience working to source talent for employers
• Experience working with community partners and employers
• Proficiency in use of Google suite (Docs, Sheets, Slides) and Salesforce
• Those who have been directly impacted by the criminal legal system are strongly encouraged to apply

Competencies

• Highly organized and motivated to help attract, develop, and direct quality relationships with employers at a national scale
• Comfort conducting employer outreach and generating leads through all means necessary, including cold calling, conferences, LinkedIn, etc. 
• Enthusiastic about building support for reentry and workforce development
• Self-motivated, diligent, resilient, and demonstrate stamina and vigor as you hold yourself accountable to deadlines and outcomes, even in the face of adversity or setbacks
• Strong writing and strategic communication skills across audiences from entry- to senior-level staff, with the ability to adjust to particular personalities and interaction styles on the spot
• Excellent time management, organizational, and follow-up skills
• Comfortable working under pressure and meeting deadlines despite opposition or setbacks 
• Highly organized with top notch time management skills and the ability to juggle multiple priorities seamlessly or ask for support with prioritization when needed

Compensation and Benefits

The compensation range for this position is $60,400-63,000. We also offer a comprehensive benefits package, including medical and dental coverage, paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We're a workplace that promotes continuous learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff. 

More About Us

The Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. Our commitment to being an anti-racism organization that is inclusive across all identities and experiences drives us forward every day. We exist to create greater opportunities for people who face multiple barriers to personal and professional success, and we’re passionate about being agents of change who promote diversity, equity, inclusion, and access to opportunities for all.

People who are justice involved, people of color, people who identify as LGBTQ+ , and people with disabilities are highly encouraged to apply for vacant positions at all levels. CEO’s commitment to DEI aligns with the CROWN Act, creating an open space where our employees can present as their true authentic selves. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.

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