Account Success Associate

Control Risks exists to make our clients succeed. We are a specialist risk consultancy that helps to create secure, compliant and resilient organizations in an age of ever-changing risk.

The Account Success team partners with local market directors, account managers, Partners, and senior leadership in growing Control Risks' business. The candidate will support and enhance business development and account management as a member of the broader Sales Support function in North America (United States and Canada) with a specific focus on certain existing accounts.

The team supports the business in achieving objectives by engaging at all stages of the sales cycle proactively and by request to maintain client communication and connectedness, to open dialogue, to understand developments, and to provide tracking and follow up.

Additionally, the candidate will play a key role in client relationship management, acting as account manager and point of contact for specific clients. The career development pathway of this position is toward senior account and market management, or client-facing risk and compliance consulting.

Role tasks and responsibilities:

• Cultivate and nurture stakeholder relationships with identified clients to aid growth in accounts and to deepen and broaden our partnerships.
• Serve as a point of contact for identified clients, to provide on-going relationship management
• Provide high-volume outreach and support for identified clients, leveraging all appropriate channels of communication and, in particular, Control Risks' extensive thought leadership content
• Create qualified meeting opportunities for expert practitioners with high-value target clients
• Liaise with colleagues throughout the business to maintain momentum of the sales cycle from marketing, prospecting, lead generation and qualification to account follow-up and continued business development.
• Specific focus on gathering market intelligence to guide business development in line with company and various team objectives
• Push key service line priorities to identified clients.
• Support and facilitate administration of a Managed Account Program, as well as strategic sales programs
• Execute sales of commoditized solutions and services.
• Address client inquiries in a timely, effective and professional manner.

Requirements

Essential

• Understanding of or experience in the risk consultancy sector, or a degree in a relevant field
• Business experience, may include internships
• Experience with account management or client-facing coordination and communications
• Experience providing sales support to senior colleagues

• Knowledge of business processes and systems used by professional services firms
• Working knowledge of account management principles
• Use of CRM (Customer Relationship Management) systems in marketing automation
• Experience undertaking and producing client research
• Experience using business data analytic tools (Power BI, etc.)

Qualifications and specialist skills:

• Bachelor's degree (post-graduate degree in a relevant field a plus)
• Expert user of Microsoft suite of business tools (Dynamics 365, Teams, Excel, Word, PowerPoint, Power BI, etc.) Adobe, SharePoint, LinkedIn Sales Navigator, etc.

Competencies:

• Has a passion for working with people; in particular engaging with clients to understand their problems and challenges, and introduce solutions.
• Takes initiative to proactively resolve issues within own remit and recognize when escalation is required.
• Uses critical thinking and creativity to think outside the box and encourages others to do the same. Delivers on personal objectives to engage in strategic and department plans, focuses on delivery, and strives to exceed expectations. Shows drive and determination to achieve ambitious standards.
• Demonstrates global awareness, considers the regional and global implications of what we do in our own areas of responsibility, and identifies and builds relationships across the team, region, and globe.
• Embraces a changing environment, adapts well to changing demands and ambiguous situations and adapts own behavior accordingly. Understands global and regional initiatives as they pertain to the Control Risks brand and client engagement.
• Expresses self clearly and displays sensitivity in developing constructive relationships with others. Shows an understanding of others to support them as appropriate.
• Takes direction from multiple sources well. Easily manages multiple projects and deliverables at once, easily moving between supporting various teams and services lines throughout the organization.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.