Account Supervisor

ROLE: ACCOUNT SUPERVISOR  

TEAM: THE KITCHEN NORTH AMERICA 

LOCATION: TORONTO (HYBRID - 2 DAYS) 

About The Kitchen NA:
The Kitchen is a dynamic, in-house agency for Kraft Heinz, blending creativity, production, data analysis, and social expertise. Focused on cultural relevance and rapid response, The Kitchen delivers innovative campaigns across mediums like social media and TV. The team has earned global recognition, including Campaign's ‘In-House Agency of the Year’ and accolades at Cannes and One Show.

Role Purpose:

• Build and manage strong client relationships.
• Oversee campaigns from ideation to execution.
• Lead teams to deliver high-quality work aligning with client goals.
• Act as the primary communicator between clients and internal teams.

Core Responsibilities:

1. Client Relations:

   • Serve as the main point of contact for clients.
   • Lead communications, ensure project alignment, and identify optimization opportunities.
   • Manage internal coordination across creative, strategy, media, and PR teams.

2. Financial Management:

   • Develop and manage budgets with transparency.
   • Oversee financial operations, including invoicing and reconciliations.

3. Business Operations:

   • Track campaign KPIs and optimize workflows.
   • Identify growth opportunities within existing accounts.

Ideal Candidate Attributes:

• Experience: 4–6 years in account management or related fields.
• Leadership: Strong team management and people skills.
• Project Management: Proficient in handling campaign timelines and deliverables.
• Financial Acumen: Expertise in budgeting and financial tracking.
• Tech Skills: Proficiency with O365 and familiarity with social/digital media.

Working Style:

• Highly organized, detail-oriented, and results-driven.
• Comfortable leading meetings and managing diverse teams.
• Passionate about marketing and delivering client-aligned results.

Commitment to Diversity:
The Kitchen and its affiliated partners value an inclusive workplace, fostering diversity and equal opportunity for all employees.