Account Supervisor

We are looking for a proactive Supervisor to lead our team in managing client accounts and ensuring high-quality service delivery. This role will involve overseeing team operations, coaching members, resolving issues efficiently, and facilitating effective communication to enhance team collaboration and performance.

This will be an in-office role located in Reno, NV.

Key Responsibilities:

· Respond swiftly to client and team inquiries, managing escalations and account reviews.

· Track and manage new accounts, renewals, and various requests, including liability insurance and AutoPay.

· Conduct regular performance evaluations and provide constructive feedback.

· Monitor call quality and support team development through training and one-on-one meetings.

· Ensure compliance with scheduling policies and manage timecard reviews.

· Addresses conflicts, challenges, and issues within the team, while promoting a collaborative environment.

· Consistently and actively seeks to learn more about processes, RAM, allocations, etc., while demonstrating the flexibility to adapt to unexpected changes in the workplace.

Experience

· 2-3 years of experience in a customer success management or call center environment.

· 1-2 years of experience in a supervisory or leadership role.

Skills

· Strong leadership and team management skills.

· Excellent verbal and written communication abilities.

· Ability to manage multiple priorities in a fast-paced environment.

· Must be proficient in Microsoft Suite (Excel, Outlook, Word, etc.)

· Familiarity with Salesforce or other relevant CRM systems.