Account Supervisor

ACCOUNT SUPERVISOR

Play a key role in the development of communications for our client’s initiatives. Lead internal agency teams thorough project initiation, campaign development and be the centerpiece of the production/implementation process. Further develop internal team and client relationship skills as the primary day-to-day contact—managing the overall work flow between the agency and clients.

This person must wear many hats, and should be able to fluidly move between agency internal development and client-facing management of content. This person would find themselves squarely at the center of the overall process.

Ideally, this person would be fluent in Spanish.

Brand Stewardship

Write creative briefs with strategist and brief creative and media teams

Provide continuous inspiration to creative team to help communicate strategic direction.

Partner with creative team to present and sell creative work

Partner with strategy team to monitor competitive activity and industry trends.

Partner with media team and strategy on recommendations and strategic development of media plans.

Review and evaluate creative prior to client presentation to ensure work is on strategy/brief and adheres to all brand standards

Formulate your POV on the strategic direction, on the work, on client feedback and voice it, both internally and with clients as appropriate

Client Relationship Management

Maintain consistent dialogue with client to ensure agency is executing in line with their expectations

Ensure communications success metrics are agreed to in advance of a campaign launch.

Identify and explore growth opportunities for the client accountSchedule and lead client meetings and presentations of creative concepts; obtain client approvals on creative concepts/campaigns, creative rotations and media plans

Supervise the weekly client status meetings, which should be managed by the Account Executive

Create client-facing conference reports as needed

Manage client’s time/schedule efficiently 

Internal Relationship Management

Provide leadership and direction to all internal team members and agency partners

Provide guidance to Account Executives (strategy, competitive, client communication skills), including delegation and managing them on assignments.

Mentor the Account Executive, monitoring his/her progress and ensuring he/she has the training required to succeedIn providing client creative feedback to creatives, provide insight and solutions, in addition to delivering the clients’ direction

This position would work on Health Care as well as potentially on CPG and Sports and Entertainment.