Account Supervisor- Digital

Role:

The role of an Account Supervisor is to lead and motivate agency teams toward helping clients and their brands create a strong future. More specifically, he or she must be an active listener, passionate partner and brand steward, day in and day out. This digitally-focused role includes empowering involved teams, fostering collaboration, and continually pushing for fresh, innovative solutions in the digital space. Is an initiator, with a bias for action. Can lead projects autonomously and possesses strong understanding of agency process. Supervises and mentors junior team members. Projects can include App management, website management. This person would be the main day-to-day client contact.

Areas of Focus:

• Manages internal and external relationships; is main point of contact for multiple internal partners and mid-level clients
• Maintain a positive relationship between agency and client; determines how to best match the agency’s services to the client’s needs
• Is able to take a client request and unpack it to discern the true business problem to solve
• Transition stage from “doer” to “leader” – responsible for directing traffic throughout the agency, mentoring Account Managers and developing overall management skills
• Flexes between tactical and strategic tasks, responsible for overseeing project workflow throughout the agency, being the hub of subject matter experts from creative/design, project management, digital production and others.
• Leads execution and production of campaigns and projects. Should have digital production experience, including website content development, responsible for timely and consistently-high quality execution
• Is able to synthesize a lot of input from clients and internal team and craft a clear, narrative flow for presentation materials/decks
• Thinks independently, but effectively works collaboratively to arrive at shared agency point of view
• Keep Account Director informed on key initiatives and account concerns
• Helps manage and oversee monthly billing and job 
• Supervise, mentor and motivate account service team members
• Play an active role in new business as appropriate

Qualifications/Traits:

• BA/BS Degree in Communications, Marketing or Advertising
• 5 – 8 years agency account management experience with a digital focus preferred 
• Experience with website/App content management preferred
• Ability to confidently persuade, present and champion ideas
• Ability to anticipate problems and challenges
• Thrive in a collaborative and fast-paces environment
• Confident and resourceful, can function with minimal supervision
• Possess excellent organizational skills and attention to detail
• Exhibit excellent written and oral communication skills
• Ideally based in Minneapolis, MN or Philadelphia, PA